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Synopsis
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the "Service Difference"--service that genuinely pleases your customers and sets your organization apart from the pack. In this Complete Idiot's Guide you get:
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From the Back Cover
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the "Service Difference"--service that genuinely pleases your customers and sets your organization apart from the pack. In this Complete Idiot's Guide you get:
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The Complete Idiot's Guide to Great Customer Service
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Complete Idiot's Guide to Great Customer Service
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ISBN 10: 0028619536
ISBN 13: 9780028619538
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Complete Idiot's Guide to Great Customer Service
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ISBN 13: 9780028619538
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Complete Idiot's Guide to Great Customer Service
Published by
Penguin Publishing Group, 2003
ISBN 10: 0028619536
ISBN 13: 9780028619538
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