501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression

Cutting, Donna

ISBN 10: 1632650231 / ISBN 13: 9781632650238

Published by Career Press, 2015

Fast Free Shipping â Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy. Seller Inventory # GWV.1632650231.G

Synopsis:

It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, recommend and clamour for more. As a leader in your organisation, you are charged with coming up with unique and exciting ideas for rolling out the red carpet for your customers. But given your other responsibilities, where can you find the time to do so?

501 WAYS TO ROLL OUT THE RED CARPET FOR YOUR CUSTOMERS is powerpacked with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking and entertainment to small business, retail and entrepreneurial ventures.

501 WAYS TO ROLL OUT THE RED CARPET FOR YOUR CUSTOMERS will give you helpful tips to:

· Make red-carpet service a first and lasting impression.

· Get your team red-carpet ready.

· Inspire positive word-of-mouth by delivering wow.

· Handle service recovery with style.

· Employ creative marketing ideas and social media savvy.

Using the plethora of tips, tricks and techniques in 501 WAYS TO ROLL OUT THE RED CARPET FOR YOUR CUSTOMERS you don't have to reinvent the customer-service wheel - just roll out the red carpet!

About the Author: Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service. She's a popular keynote speaker, and her experience as an actress clearly informs her high-energy, theatrical, and comedic speaking style. She is the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008). As a speaker and consultant she works with a wide variety of clients, including those in healthcare, senior living, entertainment, retail, financial services, pharmaceuticals, and others. Donna happily lives in Asheville, North Carolina, with her husband, Jim, and their two dogs, Moxie and Tonks.

Bibliographic Details

Title: 501 Ways to Roll Out the Red Carpet for Your...
Publisher: Career Press
Publication Date: 2015
Binding: Soft cover
Condition: good