50 Powerful Ideas You Can Use to Keep Your Customers
Timm, Paul R.
Sold by "Pursuit of Happiness" Books, Oakland, CA, U.S.A.
AbeBooks Seller since 11 April 1998
Used - Soft cover
Condition: Used - Good
Quantity: 1 available
Add to basketSold by "Pursuit of Happiness" Books, Oakland, CA, U.S.A.
AbeBooks Seller since 11 April 1998
Condition: Used - Good
Quantity: 1 available
Add to basketGd. condition - Business techniques to keep your customers . (HA17060z).
Seller Inventory # 7060z
50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for More
Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization's bottom line more than any ad campaign, marketing program, or PR effort.
This book is designed to get all managers and employees thinking about the little things that can make all the difference. It's a quick read--you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It's packed with practical, applicable suggestions that can be put to work immediately, such as how to: -- Turn angry customers into lifelong clients-- Use a simple gesture to immediately put customers at ease-- Listen with more than your ears-- Easily give customers more than they expect-- Use negative feedback for positive action
Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.
"About this title" may belong to another edition of this title.
cash, credit cards, moneyorders, wiretransfers(bank to bank).
Shipping is via USPS at pervailing rate ( bookrate, priority,
or any special shipping request ). Refunds (postage not refundable) if book is returned within 7 days of receipt. There is a 15% of purchase re-stocking fee on all returned books. All Refunds are by check, or money order.
If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
INFORMATION REGARDING THE RIGHT OF CANCELLATION
Statutory Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.
To exercise the right to cancel, you must inform us, "Pursuit of Happiness" Books, 1842 E 25th street, 94606, Oakland, California, U.S.A., 1 510-533-7332, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or "Pursuit of Happiness" Books, 1842 E 25th street, 94606, Oakland, California, U.S.A., 1 510-533-7332, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of cancellation
The right of cancellation does not apply to:
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: ("Pursuit of Happiness" Books, 1842 E 25th street, 94606, Oakland, California, U.S.A., 1 510-533-7332)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
* Delete as appropriate.
Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.
| Order quantity | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 3.05 | £ 5.14 |
Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.