12: The Elements of Great Managing

Gallup, James K. Harter

ISBN 10: 159562998X / ISBN 13: 9781595629982

Published by Gallup Press, US, 2006

About this Item

More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance. These were identified in the 1999 bestseller First, Break All the Rules. The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world. Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.

Seller Inventory # LU-9781595629982

Bibliographic Details

• Title: 12: The Elements of Great Managing
• Publisher: Gallup Press, US
• Publication Date: 2006
• Language: English
• ISBN 10: 159562998X
• ISBN 13: 9781595629982
• Binding: Hardback
• Condition: New

About this title

Synopsis

More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance. These were identified in the 1999 bestseller First, Break All the Rules.
The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world.
Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.

About the Author

Gallup is a global analytics and advice firm that helps leaders and organizations solve their most pressing problems.