100 Tips To Be A Better CSM (Hardcover)
Language: English
Published by Notion Press, 2025
- Hardcover
- New
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
AbeBooks seller since June 29, 2022
Condition: New
£ 27.99
Quantity: 1 available
Add to basketItem description from seller
Hardcover. Being a great Customer Success Manager is not about knowing everything. It is about mastering the basics that most people overlook.100 Tips to Be a Better CSM is a practical, no-nonsense guide for new and aspiring Customer Success Managers who want to build strong fundamentals, develop the right mindset, and grow faster in their careers.Written in a simple, conversational style, this book breaks down what truly matters in Customer Success. Each tip includes the "why" behind it, a clear takeaway, and a short summary so you can apply it immediately at work.Inside, you will learn how to: Build trust with customers from day oneCommunicate with clarity and confidenceHandle difficult conversationsStay organised and manage accounts like a proBalance empathy with business outcomesWork with internal teams without frictionShow reliability, consistency, and leadership at every stageWhether you are just starting out or looking to strengthen your CS foundation, this book gives you practical, real-world advice that helps you become the CSM every customer wants and every manager trusts.Perfect for: New CSMsAspiring CSMsCustomer Success teams and managersAnyone looking to build a long, successful career in CSIf you want to grow in Customer Success, start with the basics. This book shows you exactly how. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…
Seller Inventory # 9798901367421
- Title
- 100 Tips To Be A Better CSM (Hardcover)
- Author
- Aishwarya Singh
- Publisher
- Notion Press
- Publication year
- 2025
- Condition
- new
- Binding
- Hardcover
- Language
- English
- ISBN 13
- 9798901367421
Being a great Customer Success Manager is not about knowing everything. It is about mastering the basics that most people overlook.
100 Tips to Be a Better CSM is a practical, no-nonsense guide for new and aspiring Customer Success Managers who want to build strong fundamentals, develop the right mindset, and grow faster in their careers.
Written in a simple, conversational style, this book breaks down what truly matters in Customer Success. Each tip includes the "why" behind it, a clear takeaway, and a short summary so you can apply it immediately at work.
Inside, you will learn how to:
Build trust with customers from day one
Communicate with clarity and confidence
Handle difficult conversations
Stay organised and manage accounts like a pro
Balance empathy with business outcomes
Work with internal teams without friction
Show reliability, consistency, and leadership at every stage
Whether you are just starting out or looking to strengthen your CS foundation, this book gives you practical, real-world advice that helps you become the CSM every customer wants and every manager trusts.
Perfect for:
New CSMs
Aspiring CSMs
Customer Success teams and managers
Anyone looking to build a long, successful career in CS
If you want to grow in Customer Success, start with the basics. This book shows you exactly how.
"Synopsis" may belong to another edition of this title.
CitiRetail
Stevenage, United Kingdom
AbeBooks seller since June 29, 2022
Shipping rates from United Kingdom to U.S.A.
| Item | 7 to 14 business days | 7 to 60 business days |
|---|---|---|
| First item | £ 37.00 | £ 37.00 |
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London, United Kingdom WC1N 2EB
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