Sold by Hakone Books, Fujisawa, KANAG, Japan
AbeBooks Seller since 17 June 2025
Seller rating 5 out of 5 stars
This essential guide, published by the-reputable Japan Management Association Management Center, provides 100 practical rules and strategies for effectively dealing with customer harassment. It offers invaluable insights and actionable advice for businesses and individuals seeking to navigate challenging customer interactions and protect themselves from aggressive or inappropriate behavior. Note: The text is entirely in Japanese. Brand New Japanese Edition. Ships worldwide from Japan via Japan Post. Expedited shipping via FedEx available.
Seller Inventory # AB-9784800594518
"About this title" may belong to another edition of this title.
Thank you for your interest in Hakone Books. All prices are listed in US Dollars (USD) and are subject to change without notice. We manage our inventory with great care, but in the rare event an item is unavailable, we will contact you immediately to arrange a full refund. For our back-order items, please note that additional handling time may be required as stated in the item description. We are committed to providing you with unique books from Japan and appreciate your understanding.
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Hakone Books, Fujisawa, Kanagawa, Japan, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
Hakone Books ships from multiple locations to ensure the fastest possible delivery. Most items are dispatched from our primary warehouse in Japan, while selected inventory is pre-positioned at Amazon Fulfillment Centers in the United States for domestic US orders. Please refer to individual listing descriptions for the specific origin of each book.
| Order quantity | 6 to 10 business days | 6 to 14 business days |
|---|---|---|
| First item | £ 7.38 | £ 11.08 |
Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.
