100 Methods for Total Quality Management
Language: English
Published by SAGE Publications Inc, US, 1996
- Softcover
- New
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Condition: New
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Seller Inventory # LU-9780803977471
- Title
- 100 Methods for Total Quality Management
- Author
- Mike Asher, Gopal K Kanji
- Publisher
- SAGE Publications Inc, US
- Publication year
- 1996
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0803977476
- ISBN 13
- 9780803977471
- Item weight
- 400 grams
Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use′ - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schema′s of: management methods, idea generation, data collection and analysis.
"Synopsis" may belong to another edition of this title.
About the Author
More than 90 research papers and 15 books in Statistics and Total Quality Management have been published by him. He has been a very active member of the American Society for Quality (ASQ) and a promoter of ASQ in the UK. Recently, he was appointed as Vice Chair of the International Chapter of ASQ for Europe and the Middle East. He has presented papers at the Annual ASQ Congress. He is a fellow of the Institute of Statisticians, the Royal Statistical Society and member of the International Statistical Institute (ISI). He is Academian of the International Academy for Quality (IAQ). He has been teaching and consulting in different parts of the world, and as chairman, has helped to develop a European Master programme in Total Quality Management under the umbrella of EFQM. He has also supervised many PhD students in TQM and Applied Statistics.
Since 1995, he has organised World Congresses for Total Quality Management at Sheffield Hallam University, UK and other European countries. He has acted as a technical expert for the development of the European Customer Satisfaction Index. Recently he introduced a Business Excellence Model to measure stakeholders’ satisfaction within the organisations.
"About the title" may belong to another edition of this title.
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