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While many firms enjoy patches of prosperity, only a select few can sustain their excellence, consistently growing their fees and profits year in and year out. This guide shows professionals how they can build life-long relationships with high-profit customers, and win and close bigger deals.
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About the Author:
The CEO Refresher (www.refresher.com): "This is the new bible for professional service firms and is one of the best books of the year."
Harry Mills (Lower Hutt, NZ, and New York, NY) is the CEO of The Mills Group, an international consulting firm. His clients include PriceWaterhouseCoopers, KPMG, Ernst & Young, IBM, and Oracle. A regular keynote speaker, he is the author of 23 books on sales, negotiation, and influence, including Artful Persuasion.
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- PublisherMcGraw-Hill Education / Europe, Middle East & Africa
- Publication date2004
- ISBN 10 0814472168
- ISBN 13 9780814472163
- BindingHardcover
- Number of pages285
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