Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization - Hardcover

Miller, Andrew

Hardcover

ISBN 10: 0814433979 ISBN 13: 9780814433973

Publisher: AMACOM, 2014

Synopsis

The old definition of operational excellence is a relic. Our world is too complex, too interconnected, and too fast-moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. After all, no company ever cut their way to sustainable growth.

True operational excellence is not about "lean" or six sigma or any other methodology. Operational excellence is a mindset, and it achieves breakthrough results. It requires a company culture that questions current models and focuses on adding value, making improvements, and increasing speed. Operational excellence is about finding money and performance boosts in areas businesses don't normally look. Redefining Operational Excellence covers it all--processes, people, and operations--and shares specific strategies to:

● Drive innovation and collaboration

● Engage customers

● Attract and retain top people

● Align strategy and execution

● Optimize speed

● And more

Operational excellence is the relentless pursuit of doing things better. This revelatory guide presents a groundbreaking way of doing things that will benefit organizations and their customers.

About this title

Review

"The book is clear and practical, with sensible foundational principles and lots of tips on how to implement his ideas." --The Globe and Mail

..".targets large or small business operations and gives useful examples for businesses on the operational excellence track....examples are practical, relevant and make good sense." --Vancouver Business Journal

"Book offers a fresh perspective on operations and a roadmap for integrating the markers of its excellence into a company's DNA." --New Equipment Digest

"The book is very intriguing. It describes a 'new' way of thinking and approaching operational excellence that is refreshing..."--PM World Journal

..". giv[es] your organization tools to decide when to speed up, when to slow down and how to implement a culture of speed optimization." --Industrial Engineer

..".will assist any organization (retail, services, healthcare, etc.) in redefining its own situations and provide a roadmap for improved operational excellence...recommendations are easy to understand and practical to implement." -Strategic Finance

From the Back Cover

Advance Praise for REDEFINING OPERATIONAL EXCELLENCE

"In Redefining Operational Excellence, Andrew Miller offers a fresh, holistic view of the subject that provides guidance any leader can use. Andrew focuses on how to build an organizational culture that contributes to excellence through total employee engagement. His real-life examples and practical lists of ideas can help stimulate the creative juices of any organization." -- Tim Penner, President (retired), Procter & Gamble, Inc.

"Andrew Miller has written a practical guide for organizations focused on improving their culture and achieving 'operational excellence, ' with tips for attracting and retaining top talent, innovating and collaborating, and aligning strategy and tactics. I recommend this book to any executive looking for ideas that can be implemented quickly to help improve the performance of their organization." -- Naomi Fried, Ph.D., Chief Innovation Officer, Boston Children's Hospital

"Four Seasons has always been focused on operational excellence and the relentless pursuit of doing things better. In his book, Andrew Miller provides advice for any organization looking to grow successfully." -- Isadore Sharp, Founder and Chairman, Four Seasons Hotels and Resorts

About this edition

• Publisher: AMACOM
• Publication date: 2014
• ISBN 10: 0814433979
• ISBN 13: 9780814433973
• Binding: Hardcover
• Number of pages: 256