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An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
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"Ron Zemke (Minneapolis, MN) is the author or coauthor of all seven books in the Knock Your Socks Off Service series, as well as Knock Your Socks Off Selling(0-8144-7030-0), Generations at Work (0-8144-0480-4), and E-Service (0-8144-0606-8). Kristin Anderson (Minneapolis, MN) is the author of Great Customer Service on the Telephone (0-8144-7795-X) and the coauthor of three other Knock Your Socks Off Service books."
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Delivering Knock Your Socks Off Service
Published by
AMACOM/American Management Association
(2002)
ISBN 10: 081440765X
ISBN 13: 9780814407653
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Book Description Trade paperback. Condition: New. 3rd ed. Trade paperback (US). Glued binding. 176 p. Contains: Illustrations. Performance Research Associates. Audience: General/trade. Seller Inventory # Alibris_0017575
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Delivering Knock Your Socks off Service
Published by
American Management Association
(2003)
ISBN 10: 081440765X
ISBN 13: 9780814407653
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Book Description Condition: New. pp. 176 3rd Edition. Seller Inventory # 263151913
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Delivering Knock Your Socks off Service
Published by
American Management Association
(2003)
ISBN 10: 081440765X
ISBN 13: 9780814407653
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Softcover
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Book Description Condition: New. pp. 176. Seller Inventory # 4696054
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DELIVERING KNOCK YOUR SOCKS OFF
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Book Description Condition: New. New. In shrink wrap. Looks like an interesting title! 0.68. Seller Inventory # Q-081440765X
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Zemke, Ron and Anderson, Kristin
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Book Description Condition: New. New. In shrink wrap. Looks like an interesting title! 0.68. Seller Inventory # Q-081440765x
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