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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions - Softcover
Synopsis
Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.
"synopsis" may belong to another edition of this title.
- PublisherPiatkus
- Publication date1991
- ISBN 10 0749910917
- ISBN 13 9780749910914
- BindingPaperback
- Number of pages224
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business)
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Published by
Judy Piatkus Publishers Ltd, 1991
ISBN 10: 0749910917
ISBN 13: 9780749910914
Used
Softcover
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business)
Published by
Judy Piatkus Publishers Ltd, 1991
ISBN 10: 0749910917
ISBN 13: 9780749910914
Used
Softcover
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DEALING WITH DIFFICULT PEOPLE Proven Strategies for Handling Stressful Situations and Defusing Tensions.
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London: Judy Piatkus, 1991, London, 1991
ISBN 10: 0749910917
ISBN 13: 9780749910914
Used
Softcover
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Reprinted. Paperback (sewn sections) Medium 8vo. Pp. vi, 180. (appendix, ii), (advertisements, iv). Fine (as new). Seller Inventory # 000524
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business)
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Published by
Judy Piatkus Publishers Ltd, 1991
ISBN 10: 0749910917
ISBN 13: 9780749910914
New
Paperback
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