Items related to Customer Driven Company Paperback Counterpack Of 8

Customer Driven Company Paperback Counterpack Of 8 - Hardcover

Whiteley, Richard C

 
9780201622874: Customer Driven Company Paperback Counterpack Of 8
Hardcover
ISBN 10: 0201622874 ISBN 13: 9780201622874
Publisher: Basic Books, 1995

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Synopsis

A practical book showing managers how to give the customer what the customer wants - by investigating, measuring and rewarding the product and service excellence that leads to customer loyalty. It includes research with 563 executives from 44 organizations.

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About the Author

Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.

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  • PublisherBasic Books
  • Publication date1995
  • ISBN 10 0201622874
  • ISBN 13 9780201622874
  • BindingHardcover

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Other Popular Editions of the Same Title

9780201608137: Customer-Driven Company: Moving from Talk to Action

Featured Edition

ISBN 10:  0201608138 ISBN 13:  9780201608137
Publisher: Basic Books, 1993
Softcover