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Synopsis
'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m
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Review
..".turn your cost-based 'call centers' into profit-building 'contact centers.' A must-read for customer service professionals and their bosses."
From the Publisher
The author is a frequent speaker at conferences focused on customer experience management throughout the US and overseas.
The author has written on customer experience management for Harvard Business Review and Inc. Magazine, and has been featured as a thought leader on ABC TV, The Wall Street Journal, Financial Times, and many other publications.
"About this title" may belong to another edition of this title.
- PublisherRoutledge
- Publication date2002
- ISBN 10 0123954932
- ISBN 13 9780123954930
- BindingPaperback
- Edition number1
- Number of pages128
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The Experience: How to Wow Your Customers and Create a Passionate Workplace
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The Experience: How to Wow Your Customers and Create a Passionate Workplace
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ISBN 10: 0123954932
ISBN 13: 9780123954930
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