Trying Hard Is Not Good Enough 10th Anniversary Edition: How to Produce Measurable Improvements for Customers and Communities

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9781516971626: Trying Hard Is Not Good Enough 10th Anniversary Edition: How to Produce Measurable Improvements for Customers and Communities
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This is the 10th Anniversary Edition of Mark Friedman's acclaimed book about Results-Based Accountability (RBA) also known in parts of the UK as Outcomes-Based Accountability (OBA). This is a "how to" book for government and nonprofit agencies working at the city, county, state, and national levels to improve community quality of life and the performance of program services. RBA is a common sense approach that replaces all the overly-complex and jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly. And all the materials are free for use by government and non-profit organizations. In addition to providing practical methods, the book also makes a contribution to social theory by explaining the contribution relationship between program performance and community quality of life. As such it is a valuable tool for both program administrators and evaluators. The RBA framework has been used in over 40 U.S. states and numerous countries around the world. Additional information about RBA can be found on the FPSI website resultsaccountability.com and in the soon-to-be-released RBA Companion Reader. (For those who already have the 2009 edition of Trying Hard Is Not Good Enough, please note that there is no change in the basic message and structure of RBA, and the 2009 and 2015 editions can be used concurrently.) A complete inventory of changes in the 2015 edition can be found on the FPSI website.

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Mark Friedman has over four decades of experience in public administration and public policy. He has written and spoken extensively on the subjects of social change, organizational performance, management, budgeting and strategic planning. After receiving a B.A. in mathematics from Lehigh University in 1970, Mark taught high school math for one year. He then served for 19 years in the Maryland Department of Human Resources, the state's social services agency, including six years as the Department's Chief Financial Officer. In 1991 he joined the Center for the Study of Social Policy in Washington, D.C. where his work focused on helping state and local governments finance family and children's services. In 1996, he founded the Fiscal Policy Studies Institute (FPSI) where he developed the Results-Based Accountability (RBA) framework. He lives with his wife Terry Wilson in Santa Fe, New Mexico.

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