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First, Break All the Rules: What the World's Great Managers Do Differently ([Simon & Schuster business books])

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First, Break All the Rules Explains how good managers can select, focus, motivate, and develop their employees in order to transform talent into performance. Full description

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Review:

Marcus Buckingham and Curt Coffman expose the fallacies of standard management thinking in First, Break All the Rules: What the World's Greatest Managers Do Differently. In seven chapters, the two consultants for the Gallup Organisation debunk some dearly held notions about management, such as "treat people as you like to be treated"; "people are capable of almost anything"; and "a manager's role is diminishing in today's economy." "Great managers are revolutionaries," the authors write. "This book will take you inside the minds of these managers to explain why they have toppled conventional wisdom and reveal the new truths they have forged in its place."

The authors have culled their observations from more than 80,000 interviews conducted by Gallup during the past 25 years. Buckingham and Coffman outline "four keys" to becoming an excellent manager: finding the right fit for employees, focusing on strengths of employees, defining the right results, and selecting staff for talent--not just knowledge and skills. First, Break All the Rules offers specific techniques for helping people perform better on the job. For instance, the authors show ways to structure a trial period for a new worker and how to create a pay plan that rewards people for their expertise instead of how fast they climb the company ladder. "The point is to focus people toward performance," they write. "The manager is, and should be, totally responsible for this." Written in plain English and well organised, this book tells you exactly how to improve as a supervisor. --Dan Ring

Review:

Harriet Johnson Brackey"Miami Herald"Finally, something definitive about what makes for a great workplace. Bradbury H. AndersonPresident and COO, Best BuyThis book challenges basic beliefs of great management with powerful evidence and a compelling argument. "First, Break All the Rules" is essential reading. David P. NortonPresident, The Balanced Scorecard Collaborative, Inc.; coauthor of "The Balanced Scorecard"The rational, measurement-based approach, for which Gallup has so long been famous, has increased the tangibility of our intangible assets, as well as our ability to manage them. "First, Break All the Rules" shows us how. Bernie Marcusformer Chairman and CEO, Home DepotWithin the last several years, systems and the Internet have assumed a preeminent role in management thinking, to the detriment of the role of "people" in the workplace. Buckingham and Coffman prove just how crucial good people -- and specifically great managers -- are to the success of any organization. Jeffrey PfefferProfessor, Stanford Business School and author of "The Human Equation: Building Profits by Putting People First"Out of hundreds of books about improving organizational performance, here is one that is based on extensive empirical evidence and a book that focuses on specific actions managers can take to make their organizations better today! In a world in which managing people provides the differentiating advantage, "First, Break All the Rules" is a must-read. Kevin CuthbertVice President, Human Resources, Swissotel"First, Break All the Rules" is nothing short of revolutionary in its concepts and ideas. It explains why so many traditional notions and practices are counterproductive in business today. Equally important, the book presents a simpler, truer model complete with specific actions that have allowed our organization to achieve significant improvements in productivity, employee engagement, customer satisfaction, and profit. Marilyn Carlson NelsonPresident and CEO, Carlson CompaniesAs the authors put it, "a great deal of the value of a company lies between the ears of its employees." The key to success is growing that value by listening to and understanding what lies in their hearts -- Mssrs. Buckingham and Coffman have found a direct way to measure and make that critical connection. At Carlson Companies, their skills are helping us become the truly caring company that will succeed in the marketplace of the future. Kevin Cuthbert Vice President, Human Resources, Swissotel "First, Break All the Rules" is nothing short of revolutionary in its concepts and ideas. It explains why so many traditional notions and practices are counterproductive in business today. Equally important, the book presents a simpler, truer model complete with specific actions that have allowed our organization to achieve significant improvements in productivity, employee engagement, customer satisfaction, and profit. Bradbury H. Anderson President and COO, Best Buy This book challenges basic beliefs of great management with powerful evidence and a compelling argument. "First, Break All the Rules" is essential reading. Michael W. Morrison Dean, University of Toyota This is it! With compelling insight backed by powerful Gallup data, Buckingham and Coffman have built the unshakable foundation of effective management. For the first time, a clear pathway has been identified for creating engaged employees and high-performance work units. It has changed the way I approach developing managers. "First, Break All the Rules" is a critical resource for every front-line supervisor, middle manager, and institutional leader. Jeffrey Pfeffer Professor, Stanford Business School and author of "The Human Equation: Building Profits by Putting People First" Out of hundreds of books about improving organizational performance, here is one that is based on extensive empirical evidence and a book that focuses on specific actions managers can take to make their organizations better today! In a world in which managing people provides the differentiating advantage, "First, Break All the Rules" is a must-read. Bernie Marcus former Chairman and CEO, Home Depot Within the last several years, systems and the Internet have assumed a preeminent role in management thinking, to the detriment of the role of "people" in the workplace. Buckingham and Coffman prove just how crucial good people -- and specifically great managers -- are to the success of any organization. David P. Norton President, The Balanced Scorecard Collaborative, Inc.; coauthor of "The Balanced Scorecard" The rational, measurement-based approach, for which Gallup has so long been famous, has increased the tangibility of our intangible assets, as well as our ability to manage them. "First, Break All the Rules" shows us how. Harriet Johnson Brackey "Miami Herald" Finally, something definitive about what makes for a great workplace. Marilyn Carlson Nelson President and CEO, Carlson Companies As the authors put it, "a great deal of the value of a company lies between the ears of its employees." The key to success is growing that value by listening to and understanding what lies in their hearts -- Mssrs. Buckingham and Coffman have found a direct way to measure and make that critical connection. At Carlson Companies, their skills are helping us become the truly caring company that will succeed in the marketplace of the future. ""First, Break All the Rules" is nothing short of revolutionary in its concepts and ideas. It explains why so many traditional notions and practices are counterproductive in business today. Equally important, the book presents a simpler, truer model complete with specific actions that have allowed our organization to achieve significant improvements in productivity, employee engagement, customer satisfaction, and profit." Kevin Cuthbert Vice President, Human Resources, Swissotel" "As the authors put it, "a great deal of the value of a company lies between the ears of its employees." The key to success is growing that value by listening to and understanding what lies in their hearts -- Mssrs. Buckingham and Coffman have found a direct way to measure and make that critical connection. At Carlson Companies, their skills are helping us become the truly caring company that will succeed in the marketplace of the future."-Marilyn Carlson Nelson President and CEO, Carlson Companies "The rational, measurement-based approach, for which Gallup has so long been famous, has increased the tangibility of our intangible assets, as well as our ability to manage them. First, Break All the Rules shows us how."-David P. Norton President, The Balanced Scorecard Collaborative, Inc.; coauthor of The Balanced Scorecard "Within the last several years, systems and the Internet have assumed a preeminent role in management thinking, to the detriment of the role of people in the workplace. Buckingham and Coffman prove just how crucial good people -- and specifically great managers -- are to the success of any organization."-Bernie Marcus former Chairman and CEO, Home Depot "Finally, something definitive about what makes for a great workplace."-Harriet Johnson Brackey Miami Herald "First, Break All the Rules is nothing short of revolutionary in its concepts and ideas. It explains why so many traditional notions and practices are counterproductive in business today. Equally important, the book presents a simpler, truer model complete with specific actions that have allowed our organization to achieve significant improvements in productivity, employee engagement, customer satisfaction, and profit."-Kevin Cuthbert Vice President, Human Resources, Swissotel "This is it! With compelling insight backed by powerful Gallup data, Buckingham and Coffman have built the unshakable foundation of effective management. For the first time, a clear pathway has been identified for creating engaged employees and high-performance work units. It has changed the way I approach developing managers. First, Break All the Rules is a critical resource for every front-line supervisor, middle manager, and institutional leader."-Michael W. Morrison Dean, University of Toyota "This book challenges basic beliefs of great management with powerful evidence and a compelling argument. First, Break All the Rules is essential reading."-Bradbury H. Anderson President and COO, Best Buy "Out of hundreds of books about improving organizational performance, here is one that is based on extensive empirical evidence and a book that focuses on specific actions managers can take to make their organizations better today! In a world in which managing people provides the differentiating advantage, First, Break All the Rules is a must-read."-Jeffrey Pfeffer Professor, Stanford Business School and author of The Human Equation: Building Profits by Putting People First Kevin CuthbertVice President, Human Resources, Swissotel"First, Break All the Rules" is nothing short of revolutionary in its concepts and ideas. It explains why so many traditional notions and practices are counterproductive in business today. Equally important, the book presents a simpler, truer model complete with specific actions that have allowed our organization to achieve significant improvements in productivity, employee engagement, customer satisfaction, and profit. Marilyn Carlson NelsonPresident and CEO, Carlson CompaniesAs the authors put it, "a great deal of the value of a company lies between the ears of its employees." The key to success is growing that value by listening to and understanding what lies in their hearts -- Mssrs. Buckingham and Coffman have found a direct way to measure and make that critical connection. At Carlson Companies, their skills are helping us become the truly caring company that will succeed in the marketplace of the future. Jeffrey PfefferProfessor, Stanford Business School and author of "The Human Equation: Building Profits by Putting People First"Out of hundreds of books about improving organizational performance, here is one that is based on extensive empirical evidence and a book that focuses on specific actions managers can take to make their organizations better today! In a world in which managing people provides the differentiating advantage, "First, Break All the Rules" is a must-read. Bernie Marcusformer Chairman and CEO, Home DepotWithin the last several years, systems and the Internet have assumed a preeminent role in management thinking, to the detriment of the role of "people" in the workplace. Buckingham and Coffman prove just how crucial good people -- and specifically great managers -- are to the success of any organization. David P. NortonPresident, The Balanced Scorecard Collaborative, Inc.; coauthor of "The Balanced Scorecard"The rational, measurement-based approach, for which Gallup has so long been famous, has increased the tangibility of our intangible assets, as well as our ability to manage them. "First, Break All the Rules" shows us how. Bradbury H. AndersonPresident and COO, Best BuyThis book challenges basic beliefs of great management with powerful evidence and a compelling argument. "First, Break All the Rules" is essential reading. Harriet Johnson Brackey"Miami Herald"Finally, something definitive about what makes for a great workplace. Michael W. MorrisonDean, University of ToyotaThis is it! With compelling insight backed by powerful Gallup data, Buckingham and Coffman have built the unshakable foundation of effective management. For the first time, a clear pathway has been identified for creating engaged employees and high-performance work units. It has changed the way I approach developing managers. "First, Break All the Rules" is a critical resource for every front-line supervisor, middle manager, and institutional leader.

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