Wissen schafft Qualität - Band 4: Praktische Instrumente zur Steigerung der Kundenzufriedenheit (Forschungsbericht)

Nedeß, Christian, Christian Hauer Stefan Anschütz u. a.:

ISBN 10: 3410329242 ISBN 13: 9783410329244
Published by Berlin, Beuth Verlag, 1997
Condition: Sehr gut Soft cover

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