Published by Brand: Information Technology Process Institute, 2005
ISBN 10: 0975568612 ISBN 13: 9780975568613
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey. Why Do You Need Visible Ops? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: I believe in the need for IT process improvement, but where do I start? Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. Visible Ops codifies how these organizations achieved their transformation from good to great, showing how interested organizations can replicate the key processes of these high-performing organizations in just four steps: 1. Stabilize Patient, Modify First Response - Almost 80% of outages are self-inflicted. The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved. 2. Catch and Release, Find Fragile Artifacts - Often, infrastructure exists that cannot be repeatedly replicated. In this step, we inventory assets, configurations and services, to identify those with the lowest change success rates, highest MTTR and highest business downtime costs. 3. Establish Repeatable Build Library - The highest return on investment is implementing effective release management processes. This step creates repeatable builds for the most critical assets and services, to make it cheaper to rebuild than to repair. 4. Enable Continuous Improvement - The previous steps have progressively built a closed-loop between the Release, Control and Resolution processes. This step implements metrics to allow continuous improvement of all of these process areas, to best ensure that business objectives are met.
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Published by Brand: aha Process, Inc., 2024
ISBN 10: 1934583359 ISBN 13: 9781934583357
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. 1. Bridges Out of Poverty is a unique and powerful tool designed specifically for social, health, and legal services professionals. Based in part on Dr. Ruby K. Payne's myth shattering A Framework for Understanding Poverty, Bridges reaches out to the millions of service providers and businesses whose daily work connects them with the lives of people in poverty. In a highly readable format you'll find case studies, detailed analysis, helpful charts and exercises, and specific solutions you and your organization can implement right now to: Redesign programs to better serve people you work with Build skill sets for management to help guide employees Upgrade training for front-line staff like receptionists, case workers, and managers; Improve treatment outcomes in health care and behavioral health care; Increase the likelihood of moving from welfare to work. If your business, agency, or organization works with people from poverty, only a deeper understanding of their challenges-and strengths-will help you partner with them to create opportunities for success.
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Published by Brand: aha Process, Inc., 2013
ISBN 10: 1938248015 ISBN 13: 9781938248016
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. 5. 2014 Revere Awards - Golden Lamp WinnerWhen viewed through an economic lens, poverty can be defined as an absence of resources. Since 1995, Framework's basic premise is that the middle-class understandings of those who work with children and adults in poverty are often ill-suited for connecting with and helping people build up resources and rise out of poverty. Now, 18 years and 1.5 million copies later, Framework: A Cognitive Approach has been revised, updated and expanded. The 5th edition features an enhanced chapter on instruction and achievement; greater emphasis on the thinking, community, and learning patterns involved in breaking out of poverty; plentiful citations, new case studies, and data: more details findings about interventions, resources, and causes of poverty, and a review of the outlook for people in poverty and those who work with them.
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Published by Brand: aha Process, Inc., 2024
ISBN 10: 1929229488 ISBN 13: 9781929229482
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. 4. People in poverty face challenges virtually unknown to those in middle class or wealth--challenges from both obvious and hidden sources. The reality of being poor brings out a survival mentality, and turns attention away from opportunities taken for granted by everyone else.If you work with people from poverty, some understanding of how different their world is from yours will be invaluable. Whether you're an educator--or a social, health, or legal services professional--this breakthrough book gives you practical, real-world support and guidance to improve your effectiveness in working with people from all socioeconomic backgrounds. Since 1995 A Framework for Understanding Poverty has guided hundreds of thousands of educators and other professionals through the pitfalls and barriers faced by all classes, especially the poor.Carefully researched and packed with charts, tables, and questionaires, Framework not only documents the facts of poverty, it provides practical yet compassionate strategies for addressing its impact on people's lives.
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Published by Brand: aha Process, Inc., 2008
ISBN 10: 1934583006 ISBN 13: 9781934583005
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. Under-Resourced Learners identifies resources all students need and delivers proven practical strategies for building up these resources for every student in every school. Teachers and administrators will find a gold mine of best practices and interventions to help embed those success strategies in their curricula, and in the minds and lives of their students. You'll discover new ways to: ~Assess student resources to determine the best strategies and interventions ~Build mental, language, relationship, and other resources into your teaching ~Work more effectively with parents and community representatives ~Increase support systems for all students and their families ~Monitor every student s progress and adjust efforts to increase student performance.
Published by Brand: Aha Process Inc, 2000
ISBN 10: 0964743795 ISBN 13: 9780964743793
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. 2nd. Bridges Out of Poverty takes the concepts of hidden rules of economic class and uses them to educate social workers, employers and community organizations about hte unique and sometimes hidden obstacles that individuals from poverty face.Strategies help improve services for clients, raise retention rates for new hires from poverty, and increase understanding of the differences in economic cultures and how those differences affect opportunities for success.
Published by Brand: aha Process, Inc., 1999
ISBN 10: 192922950X ISBN 13: 9781929229505
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. 6.1.1999. Ideal for book study or Sunday school, this book provides solutions for creating a real welcome by understanding economic class. Includes new chapter for assessing resources.
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Published by Brand: SPC PRESS (Statistical Process Control), 1992
ISBN 10: 0945320299 ISBN 13: 9780945320296
Seller: Ergodebooks, Houston, TX, U.S.A.
Hardcover. Condition: Good. 2 Revised. The author of this biography was Dr. Deming's assistant for 39 years, and she gives the best personal look at the man and his work. The book includes important papers, such as a proposed Code of Ethics for Statisticians, Notes on Quality Care in Medicine, and the historical Lecture to Top Managers in Japan in 1950. Included is a bibliography of publications, all academic and honorary degrees, international activities, and musical composition.
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Published by Brand: aha Process, Inc., 2006
ISBN 10: 1929229739 ISBN 13: 9781929229734
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. If you didnt grow up in poverty, you may be unaware of the hidden rules that govern many aspects of life for the poor. People in poverty are often in survival mode, where the future holds no promise, and support systems taken for granted in middle class and wealth are nonexistent. If your business, agency, or organization works with people from poverty, only a deeper understanding of their challenges-and strengths-will help you partner with them to create opportunities for success. Bridges Out of Poverty is a unique and powerful tool designed specifically for social, health, and legal services professionals. Based in part on Dr. Ruby Paynes myth shattering A Framework for Understanding Poverty, Bridges reaches out to the millions of service providers and businesses whose daily work connects them with the lives of people in poverty. In a highly readable format youll find case studies, detailed analysis, helpful charts and exercises, and specific solutions you and your organization can implement right now.
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Published by Brand: Process, 2006
ISBN 10: 097608225X ISBN 13: 9780976082255
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. Process' Self-Reliance Series guidebooks provide tools for self-sufficiency and personal protection at a time when extreme weather, terrorist attacks, and economic uncertainty have become the new realities of twenty-first-century life.Volume 1 in the series is PREPAREDNESS NOW! by Aton Edwards, Executive Director of the NYC-based non-profit organization, International Preparedness Network (IPN). IPN has worked with the Red Cross, Center for Disease Control, New York City Police Department, and other organizations to train thousands domestically and overseas to prevent and respond to emergencies and disasters.PREPAREDNESS NOW! provides information and techniques that can help mitigate the destructive effects of disasters, whatever the cause. With illustrations, photographs and step-by-step instructions, this manual delivers practical advice on:The 72-hour emergency kitWater quality control and storageEmergency shelter, power, lighting, and heatingEmergency transportation, communications, and evacuationChemical, biowarfare, and nuclear preparednessDefense against infectious diseasesPersonal defense and crime preventionAton Edwards is the resident disaster preparedness expert on the popular NYC radio program The Open Line(WRKS-FM). Edwards has also been featured on many other major domestic and international television and radio programs.
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Published by Brand: Process, 2008
ISBN 10: 193417002X ISBN 13: 9781934170021
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. And for anyone wishing to learn more about Manly Hall, Louis Sahagun's gripping biography is an insightful look at the life and times of one of the last century's most important mystical thinkers.-The Fortean TimesIn 1919, a Canadian teenager with a sixth grade education arrived by train to the wilds of Los Angeles. Within a decade he had transformed himself into a world-renowned occult scholar.His name was Manly Palmer Hall, author of the landmark publication The Secret Teachings of All Ages, regarded as the best introduction to Western esoteric ideas, and the founder of the Philosophical Research Society, which houses one of the biggest occult libraries in the United States.Hall became the twentieth centurys most prolific writer and speaker on ancient philosophies, mysticism, and magic, and a confidant of Hollywood celebrities and politicians. In 1990, he died-some say he was strangled-in what remains an open-ended Hollywood murder mystery worthy of Raymond Chandler.Master of The Mysteries: The Life of Manly Palmer Hall offers an intimate portrait of this elusive luminary who set as his lifes work the daunting task of reconciling scientific reason with ancient wisdom-issues that seekers and scientists still struggle with today.Author Louis Sahagun draws from Halls massive archives and a wealth of interviews to provide an insiders view of the birth of a metaphysical subculture that continues to have a profound influence on movies, television, music, books, art, and thought.
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Published by Brand: SPC PRESS (Statistical Process Control), 1992
ISBN 10: 0945320132 ISBN 13: 9780945320135
Seller: Ergodebooks, Houston, TX, U.S.A.
Hardcover. Condition: Good. 2nd. This internationally acclaimed textbook is widely used for teaching basic SPC, Data Analysis, and Continual Improvement Techniques to those who work in manufacturing and process industries. Over 75 years of practical experience were distilled in this book which combines instruction with real-world case studies. Written in ordinary language, the book is easy to read and appropriate for self study. W. Edwards Deming wrote in his foreword, It is fitting to add my deep appreciation for the mathematical achievements of Dr. Wheeler. His understanding of theory, and its application, is guided by mathematical knowledge. Some of he unique material in this landmark text includes: how charts signal inadequate measurement discrimination; how to use count data effectively; what happens if the measurements are not normally distributed; the right and wrong ways to assess capability; how to use process behavior charts with chemical batches; the right ways to compute limits for process behavior charts; principles of subgrouping; World-Class Quality and the Taguchi Loss Function.
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Published by Brand: SPC PRESS (Statistical Process Control), 1992
ISBN 10: 0945320302 ISBN 13: 9780945320302
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: New. This is a service example you won t forget! The story is a simple one with a strong message a powerful case study of Continual Improvement Tools being used successfully by workers with limited mathematical training. It demonstrates that anyone, anywhere, can use these tools to improve quality and productivity. If these waitresses can reduce loss on beer and saki sales, you and your employees can certainly improve the situation in your company.
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Published by Brand: SPC PRESS (Statistical Process Control), 2000
ISBN 10: 0945320558 ISBN 13: 9780945320555
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. This book teaches you how to turn capability into profits. It is about process evaluation where your process has been, where you can go with the process, and what you can accomplish by going there with the process. The assessment is done using the language of management, the actual Dollar Savings that can be realized from a give course of action. These process evaluation techniques enable you to estimate the payback from each different approach to improvement before you undertake any course of action. This allows you to focus on those projects that have the largest payback potential with the least expended effort and expense. You can learn to show, in advance, how your Continual Improvement efforts with translate into actual dollars saved for your organization. This book shows you how to do it.
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Published by Brand: aha Process, Inc., 2009
ISBN 10: 1934583391 ISBN 13: 9781934583395
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Condition: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
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Published by Brand: aha Process, Inc., 2004
ISBN 10: 1929229399 ISBN 13: 9781929229390
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Condition: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
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Published by Brand: aha Process, Inc., 2009
ISBN 10: 1934583332 ISBN 13: 9781934583333
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Condition: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
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Published by Brand: Process Acupressure Unlimited, 1990
ISBN 10: 0944031102 ISBN 13: 9780944031100
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Condition: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
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Published by Brand: Process Improvement Publisher, 2012
ISBN 10: 1929065000 ISBN 13: 9781929065004
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Condition: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
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Published by Brand: Process, 2008
ISBN 10: 1934170011 ISBN 13: 9781934170014
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Brand: aha Process, Inc., 2009
ISBN 10: 1934583340 ISBN 13: 9781934583340
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Brand: Aha Process, Inc, 2004
ISBN 10: 1929229267 ISBN 13: 9781929229260
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Brand: aha Process, Inc., 2010
ISBN 10: 1934583537 ISBN 13: 9781934583531
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Brand: Process, 2007
ISBN 10: 1934170003 ISBN 13: 9781934170007
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Brand: aha Process, Inc., 2010
ISBN 10: 1934583375 ISBN 13: 9781934583371
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Brand: aha Process, Inc., 1998
ISBN 10: 0964743701 ISBN 13: 9780964743700
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Brand: Aha Process Inc, 2001
ISBN 10: 1929229046 ISBN 13: 9781929229048
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Brand: aha Process, Inc., 2012
ISBN 10: 1934583634 ISBN 13: 9781934583630
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Brand: aha Process, Inc., 2000
ISBN 10: 1929229003 ISBN 13: 9781929229000
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.
Published by Brand: Process, 2011
ISBN 10: 1934170275 ISBN 13: 9781934170274
Seller: Front Cover Books, Denver, CO, U.S.A.
Condition: new.