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Published by Southwest Jiaotong University Press, 2022
ISBN 10: 756438929XISBN 13: 9787564389291
Seller: liu xing, Nanjing JiangSu, JS, China
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paperback. Condition: New. Paperback. Pub Date: 2022-12-01 Pages: 118 Language: Chinese Publisher: Southwest Jiaotong University Press This book divides the work of car after-sales service reception into five items: overview of car after-sales service. process of car after-sales service reception and communication skills . Automotive after-sales service knowledge preparation. customer relationship management and management. after-sales service business development. Through the study of these five items and the scene tr.