Published by Fenwick Publishing Group, Inc, 2013
ISBN 10: 0981833675 ISBN 13: 9780981833675
Seller: About Books, Henderson, NV, U.S.A.
First Edition Signed
Paperback. Condition: Very Good condition. NOT a library discard (illustrator). First Edition (so stated). Fenwick Publishing Group, Inc, 2013. INSCRIBED / SIGNED by J. D. Power III directly on the title page. Very Good condition. Flat, uncreased spine. Only light cover wear. Square and tight. Hinges are perfect. Pages are clean and unmarked. NOT a library discard. NOT a remainder. Foreword by CNBC's Bill Griffeth. List of chapter notes. Index. Bound in the original pictorial wraps. From the publisher: "No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power. Dave's persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction. Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who unblinkingly spoke truth to power, and ended up making customer satisfaction a watchword not just in automotive but in all manufacturing and service industries.". INSCRIBED / SIGNED by J. D. Power III. First Edition (so stated). Softcover. Very Good condition. Illus. by NOT a library discard. 400pp. Great Packaging, Fast Shipping.