Service And Operations Management - Hardcover

Cengiz Haksever; Barry Render

Hardcover

ISBN 10: 9813209445 ISBN 13: 9789813209442

Publisher: World Scientific Publishing Company, 2018

Synopsis

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.

This book takes a multi-disciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and nonprofit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.

About this edition

• Publisher: World Scientific Publishing Company
• Publication date: 2018
• ISBN 10: 9813209445
• ISBN 13: 9789813209442
• Binding: Hardcover
• Number of pages: 684