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Evans/Lindsay is a market leader in the TQM field. James Evans, a well-known author, is the current president of the Decision Sciences Institute. With his past experience as an examiner for the Malcolm Baldrige Award, the entire book is heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The authors believe the principles of total quality, as reflected in the Baldrige Award, provide the best overall synthesis of the concept of quality. Management and Control of Quality presents an up-to-date, managerially-oriented, integrated view of quality management while also blending in a variety of technical topics.
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- PublisherSouth-Western Pub
- Publication date1999
- ISBN 10 9687529679
- ISBN 13 9789687529677
- BindingPaperback
- Edition number4
- Rating
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ADMINISTRACIÓN Y CONTROL DE LA CALIDAD
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Book Description Condition: New. Los principios fundamentales de la calidad total se han integrado en las prácticas administrativas actuales y representan un enfoque eficaz para lograr el éxito en los negocios. Este texto está influido en gran medida por el marco conceptual del Malcolm Baldrige National Quality Award, cuyos criterios de calidad total ofrecen la mejor síntesis general del concepto de calidad, al mismo tiempo que menciona los asuntos técnicos. *** Nota: Los envíos a España peninsular, Baleares y Canarias se realizan a través de mensajería urgente. No aceptamos pedidos con destino a Ceuta y Melilla. Seller Inventory # 193627
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