Items related to BYJCXA-customer service practices Harris. 9787300048284(Chin...
- ISBN 10 7300048285
- ISBN 13 9787300048284
- BindingPaperback
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The customer service Practice: Third Edition: = Customerservice.apractical (rl)(Chinese Edition)
ISBN 10: 7300048285
ISBN 13: 9787300048284
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Book Description paperback. Condition: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :1905-06-25 Publisher: Basic information of the Chinese People's University Press Title: Customer Service Practice: Third Edition: = a Customer service.a practical approach Original Price: 14.8 yuan Author: Harris book. Su Yue translation Publisher: the number of words of the Chinese People's University Press Publication Date :1905-06-25ISBN: 9787300048284: Page: Revision: Binding: Folio: Shipping Weight: Editor's Choice of its own wealth of experience in marketing. but also has a solid customer service theoretical knowledge base. a unique perspective. a new interpretation of the customer service. revealed the problems in the field of customer service. innovative solutions for customer service personnel to provide a new outlook. The book is easy to understand. at any time can be used in very strong practical knowledge of the actual work. the intent of this is the author of a book. is the significance of the Practice in the title. and also the most outstanding feature of the book. SUMMARY The book features: focus on skills and strategies improve efficiency inspire assess personal skills potential establish a goal today's customer service manager and customer service personnel faced with complex and severe problems to meet the challenges. This book will provide readers with a unique perspective to reveal the internal driving force for the development of the customer service industry. with emphasis on the self-assessment of the service personnel and to master the practical skills of the service. both of which will significantly improve the efficiency of individuals and companies. At present. the book has become many companies preferred training materials and reference materials. Table of Contents Chapter 1 What is Customer Service Customer service is very important consideration why so scarce customer service understand the satisfaction of quality customer service for each customer five needs of external customers and internal customers the characteristics of the customer's loss of old customers skills training: I customers a challenge: thinking about the power of perception of the barriers to successful challenge of the second chapter of customer service elements of quality customer service with the key issues of the complaint letter written commendations understand the expectations of the expectations of the level of impact the scope of reputation management skills to exceed customer expectations can be new trends in the status of the key factors of the reliability values ??the importance of customer service in the ethical issues Customer Service Customer Service Skills Training: understand the expectations of the key problem-solving thinking about Chapter Chapter successful development strategy of the plan fifth Chapter authorized Chapter VII of the communication in the sixth chapter of the customer service deal with challenging customers incentives in Chapter 8 of Chapter 10 of Chapter leadership and customer service. customer retention and Chapter measure of satisfaction for the ever-changing market customers service XII Quality Customer Service Glossary author abstracts preambleFour Satisfaction guaranteed,or money back. Seller Inventory # FO024416
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