Critical Success Factors for Knowledge Management: The Case of the Financial Services Industry - Softcover

Mouzughi, Yusra

Softcover

ISBN 10: 384654244X ISBN 13: 9783846542446

Publisher: LAP LAMBERT Academic Publishing, 2012

Synopsis

This book explores whether knowledge management makes a positive contribution to organisational success in financial service institutions. In addressing this aim, the study develops the twin objectives of identifying the critical success factors for knowledge management and then establishing which of these factors have an impact on organisational success. Adopting a mixed methods approach, the key findings of this research are that there is a significant difference in perceptions of organisational success for organisations operating in a knowledge management environment compared with organisations operating in a non-knowledge management environment. Furthermore, this research has also established that the portfolio of factors associated with perceptions of organisational success are different for the two groups of organisations. Thus, this research makes an important contribution to knowledge management theory by developing a unifying framework of critical success factors for knowledge management in financial service institutions. The practical implications of this study mean that managers can focus on the factors that make most impact on perceptions of organisational success

About this title

About the Author:

Dr Yusra Mouzughi is a principal lecturer at Liverpool Business School, United Kingdom. Yusra is research active in the field of knowledge management with a particular interest in critical success factors for knowledge management as well as the role of key stakeholders in knowledge management activities.

About this edition

• Publisher: LAP LAMBERT Academic Publishing
• Publication date: 2012
• ISBN 10: 384654244X
• ISBN 13: 9783846542446
• Binding: Paperback
• Number of pages: 300