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'Online Shopping' Customer Satisfaction and Loyalty in Norway: Good service, good earning in a country rich of oil resource - Softcover
In the past decade,there has been a dramatic change in the way consumers have altered their way of shopping. Online shopping is popular now. wherein customer is able to compare the price quoted by different suppliers and choose the best deal from it. Internet marketing is conceptually different from other marketing channels and internet promotes a one to one communication between the seller and the end user with round the clock customer service. It is very important for businesses to understand the customer satisfaction and loyalty because some the customer satisfaction and loyalty are two required things for the well being, profit and long term growth of the firms.In case of Norway, e-commerce has grown tremendously in the recent years. The results of the survey reveal that while a good percentage of Norwegians are satisfied with online shopping only less than half of them stay loyal to their online sellers. The customers will be loyal and can be retained only when online businesses constantly bring improvement in product information on websites, quality and timely delivery of goods and importantly effective website designs.
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About the Author:
Pervaiz Ali, Birth: 28.11.1971. Professional skills in Finance, Accounts, Budget (administration / management). Accounting Assistant in Asian Development Bank 2005, B.Sc 1993, M.Sc Mathematics 2003, Financial Market analysis & System management overview Courses 2006, M.Sc Business Administration 2010. Computer Skills: Oracle, SAP, MS Office. pervaiz_17@hotmail.com.
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- PublisherLAP LAMBERT Academic Publishing
- Publication date2011
- ISBN 10 3843383766
- ISBN 13 9783843383769
- BindingPaperback
- Number of pages84
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Online Shopping' Customer Satisfaction and Loyalty in Norway: Good service, good earning in a country rich of oil resource
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Online Shopping' Customer Satisfaction and Loyalty in Norway Good service, good earning in a country rich of oil resource
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Book Description Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -In the past decade,there has been a dramatic change in the way consumers have altered their way of shopping. Online shopping is popular now. wherein customer is able to compare the price quoted by different suppliers and choose the best deal from it. Internet marketing is conceptually different from other marketing channels and internet promotes a one to one communication between the seller and the end user with round the clock customer service. It is very important for businesses to understand the customer satisfaction and loyalty because some the customer satisfaction and loyalty are two required things for the well being, profit and long term growth of the firms.In case of Norway, e-commerce has grown tremendously in the recent years. The results of the survey reveal that while a good percentage of Norwegians are satisfied with online shopping only less than half of them stay loyal to their online sellers. The customers will be loyal and can be retained only when online businesses constantly bring improvement in product information on websites, quality and timely delivery of goods and importantly effective website designs. 84 pp. Englisch. Seller Inventory # 9783843383769
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Online Shopping' Customer Satisfaction and Loyalty in Norway Good service, good earning in a country rich of oil resource
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Online Shopping' Customer Satisfaction and Loyalty in Norway : Good service, good earning in a country rich of oil resource
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Book Description Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - In the past decade,there has been a dramatic change in the way consumers have altered their way of shopping. Online shopping is popular now. wherein customer is able to compare the price quoted by different suppliers and choose the best deal from it. Internet marketing is conceptually different from other marketing channels and internet promotes a one to one communication between the seller and the end user with round the clock customer service. It is very important for businesses to understand the customer satisfaction and loyalty because some the customer satisfaction and loyalty are two required things for the well being, profit and long term growth of the firms.In case of Norway, e-commerce has grown tremendously in the recent years. The results of the survey reveal that while a good percentage of Norwegians are satisfied with online shopping only less than half of them stay loyal to their online sellers. The customers will be loyal and can be retained only when online businesses constantly bring improvement in product information on websites, quality and timely delivery of goods and importantly effective website designs. Seller Inventory # 9783843383769
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Online Shopping Customer Satisfaction and Loyalty in Norway
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Book Description Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Ali PervaizPervaiz Ali, Birth: 28.11.1971. Professional skills in Finance, Accounts, Budget (administration / management). Accounting Assistant in Asian Development Bank 2005, B.Sc 1993, M.Sc Mathematics 2003, Financial Market analys. Seller Inventory # 5468224
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