Items related to Customer Service Pocketbook (Management Pocketbook...
The 'Customer Service Pocketbook' is for people working in companies, utilities and public sector organisations, whether they face the paying customer directly or whether they help colleagues ("internal customers") who ultimately serve the end-customer.
The book covers:
* Why customer service matters
* What's different about good service
* Effective customer communications
* Turning complaints into opportunities
* Empowering great customer service
* Measuring customer service
The book includes notes for trainers, including a plan for a one-day workshop based on the book, and has a section on personal action planning to help readers put the ideas into action.
Throughout the book there are quizzes, exercises and checklists to help readers link the book's ideas to their own experience and their own personal and business needs.
"synopsis" may belong to another edition of this title.
From the Publisher:
A pocketful of tools, tips and techniques for everyone in sales, after-care, reception, administration, management and on the board who directly or indirectly contributes to customer service.
From the Author:
Co-author Sean McManus says: "I updated this book from Tony Newby's original text and it was interesting to see how quickly customer service technology and business practices have changed in the last ten years. The new book extends the ideas of the original to consider how to offer excellent service at call centres and by email, as well as reflecting the greater responsibility employees in most organisations have today. This edition reflects that empowerment by inspiring readers at all levels within an organisation to delight their customers, ensuring the long term security of their business and making their work more enjoyable."
"About this title" may belong to another edition of this title.
- PublisherManagement Pocketbooks
- Publication date2002
- ISBN 10 1903776007
- ISBN 13 9781903776001
- BindingPaperback
- Edition number2
- Number of pages112
- Rating
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Customer Service Pocketbook (Management Pocketbook Series)
Published by
Management Pocket Books
(2002)
ISBN 10: 1903776007
ISBN 13: 9781903776001
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Customer Service Pocketbook (Management Pocketbook Series)
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Management Pocket Books
(2002)
ISBN 10: 1903776007
ISBN 13: 9781903776001
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Customer Service Pocketbook
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Book Description Paperback. Condition: Very Good. The Customer Service Pocketbook (The Pocketbook) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781903776001
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Customer Service Pocketbook (Management Pocketbook Series)
Published by
Management Pocket Books
(2002)
ISBN 10: 1903776007
ISBN 13: 9781903776001
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The Customer Service Pocketbook (The Pocketbook)
Published by
Management Pocketbooks
(2002)
ISBN 10: 1903776007
ISBN 13: 9781903776001
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Book Description Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL1635694
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The Customer Service Pocketbook (The Pocketbook)
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Book Description Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781903776001
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The Customer Service Pocketbook (The Pocketbook)
Published by
Management Pocketbooks
(2002)
ISBN 10: 1903776007
ISBN 13: 9781903776001
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Paperback
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Book Description Paperback. Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Seller Inventory # mon0000257442
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ISBN 10: 1903776007
ISBN 13: 9781903776001
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Book Description Glossy Card. Condition: Fine ( AS NEW). No Jacket. Phil Hailstone (illustrator). Second Edition. This book is part of a large purchase from a Public Sector Library and except where mentioned are for the most part LIKE NEW! MOSTLY the ONLY flaws are the blacked out (they insisted) Library stamps which show many of them to be UNUSED! FEEL FREE TO E-MAIL FOR PHOTOGRAPHS AND FURTHER DETAILS. FROM A DEALER WHO TELLS YOU WHO THEY ARE AND WHAT THEIR TELEPHONE AND ADDRESS CONTACT DETAILS ARE! Size: 16mo - over 5¾" - 6¾" tall. EX PUBLIC SECTOR LIBRARY BLACKED OUT STAMPS. PAPERBACK. Seller Inventory # 33333334625
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