Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization (UK PROFESSIONAL BUSINESS Management / Business) - Softcover

Dennis Reina; Michelle Reina

Softcover

ISBN 10: 1626562571 ISBN 13: 9781626562578

Publisher: EDS Publications Ltd. (Consignment), 2015

Synopsis

Trust is a key differentiator for high-performing organizations. It makes bold initiatives possible, difficult transitions easier, and everyday workflow more effective. Yet trust can be hard to build and sustain because most people aren t aware of the subtle and unintentional ways they test and break trust in their workplace relationships every day. In this updated edition of their award-winning book, Dennis and Michelle Reina show how anyone at any level not just those at the top can take action and change his or her behavior to create, build, and sustain trust in the workplace.

Drawing on over twenty years of research and experience in hundreds of organizations, the Reinas define the three key dimensions of trust and describe the specific everyday behaviors that build each dimension. They provide a proven seven-step process for restoring trust when it s been tested or betrayed and offer completely new material for strengthening self-trust. This book is about the power of trust: the energy that exists when it s present, the pain that arises when it s been broken, and the transformation that occurs when it s been restored. This revised edition is a new and improved guide for people who want to unleash the power of what they re able to accomplish through building trust-based workplace relationships.

About this title

Review:

Dennis and Michelle Reina, principals in an organisation development firm, believe more productive and rewarding work environments will emerge if relationships that define them are truly built on trust. The problem they see is years of "downsizing, restructuring, and reengineering or of upsizing, mergers, and growth" that frequently result in minor misreadings of intention along with major breaches of promise--followed all too often by seriously diminished employee performance. The solution they propose in Trust and Betrayal in the Workplace is that leaders must develop a full understanding of the complex dynamics involved, and commit to practices that support building trust with employees. The book addresses the aspects of betrayal and trust, with the bulk focused on "transactional trust" (which they define as "managing expectations, establishing boundaries, delegating appropriately, encouraging mutually serving intentions, keeping agreements, and being congruent in our behavior") and ways to build it among teams and groups as well as entire organisations. The authors conclude with a section on "transformational trust", the ultimate stage attained when trust within these levels "reaches a critical point and increases exponentially, becoming self-generating and synergistic". This is intelligent food for thought, supported by tools and techniques that can put it into practice. --Howard Rothman, Amazon.com

Review:

"Better than anyone else, the Reinas are bringing the human side of the equation back into our organizations. They're showing us that trust isn't a feeling but a tangible element that influences how we interact. The Reinas have ventured into territory where no one has gone before in this third edition."
--Eric Deschenes, Vice President, Canada Segments and Targeted Customers, and Vice President, Energy Business for Canada, Schneider Electric Canada Inc.

"This third edition breaks through theory into our personal realities to reveal the possibility each one of us has to build or rebuild trust in our workplaces and lives. It is personal, universal, relevant to all aspects of life, and deeply empowering: a timely, accessible gift."
--Katherine Armstrong, Director, Business Transformation, Volac International, United Kingdom

"A powerful, insightful, yet accessible approach to understanding the impact when trust is broken--both at home and in the workplace. The Seven Steps for Healing provide a framework that empowers you to take responsibility, identify when and why trust was broken, and restore trust again. This third edition is filled with useful lessons."
--Heidi Dross, Senior Director, Group Benefits, Aetna Health Insurance

"In this third edition of Trust and Betrayal in the Workplace, both leaders and followers are given a fresh perspective on trust. This is not an update; rather, it's a new book written not only for management, but also for every person in the whole organization."
--Thomas C. Johnston, Dean, New England School of Communications, Husson University

"In this latest edition, the Reinas have demonstrated that trust is the foundation for all relationships, both in the workplace and in our everyday lives. They've taught us how to make trustworthy connections so we can create an environment where teamwork flourishes and people want to work."
--Landon Cobb, CPA, FLMI, Vice President, Finance, Fidelity & Guaranty Life

"This third edition is a simple approach to a very complex problem. It's about leveraging your strengths to create alignment between who you are, what you love to do, and the relationships you value. This book is the answer to a great need."
--Susan Harpster, Executive Director, Group Insurance - New Business and Administrative Risk Services, Aetna

"This third edition of Trust and Betrayal in the Workplace offers readers the opportunity to learn the value of trust, the danger of betrayal, and the path to healing and improvement. These concepts are essential to success."
--Kevin W. Donovan, CEO, Mt. Ascutney Hospital and Health Center

"In the third edition of Trust and Betrayal in the Workplace, Dennis and Michelle Reina present effective insight into the crucial role that trust plays in making an organization successful and sustainable. Trust creates an ethos of sanguinity and alliance that leads to a performance-driven environment. A compelling read!"
--Dr. Saagarika Ghoshal, Director, Human Resources, Metro Cash and Carry, Bengaluru, India

"Powerfully and beautifully written, this new edition of Trust and Betrayal in the Workplace is full of valuable instruction, meaningful stories, and practical guidance, as well as being a real pleasure to read. After reading it, I am convinced that strengthening trust will allow us to unlock greater success in our workplaces."
--Catherine Robinson-Walker, President, The Leadership Studio, and author of Leading Valiantly in Healthcare

"The third edition carries a powerful message: if you want more trust in your relationships with others, first change your own behaviors and actions. --Jill C. Dagilis, Executive Director, Worcester Community Action Council, Inc.

About this edition

• Publisher: EDS Publications Ltd. (Consignment)
• Publication date: 2015
• ISBN 10: 1626562571
• ISBN 13: 9781626562578
• Binding: Paperback
• Edition number: 3
• Number of pages: 224