An expert in the field of cultural conflict resolution outlines a program designed to help readers implement listening, observing, and empathizing skills in order to resolve differences in the workplace, community, or home, in a guide complemented by practical examples. Reprint.
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Gopin's guide transcends many self-help books by drawing on his two decades of experience in the field of conflict resolution worldwide, including the Middle East, Northern Ireland and Africa. Through his work and understanding of the dynamics and stages of international conflict, Gopin, a rabbi and director of the Center for World Religions, Diplomacy, and Conflict Resolution at George Mason University, has learned how the same tools and approaches can be used to address and resolve day-to-day conflicts in business and personal relationships. "Destructive conflicts," he writes, "are based on primal emotions and cannot be solved by rational discussion and negotiation." They call, instead, for addressing and healing feelings of dishonor and humiliation, which in turn requires "self-examination and spiritual growth." Using wide-ranging anecdotes, Gopin presents eight primary steps, including recognizing the emotions at the heart of conflict, learning how to listen to all sides of an issu
Marc Gopin, Ph.D., is the James H. Laue Professor of World Religions, Diplomacy, and Conflict Resolution at George Mason University's Institute of Conflict Analysis and Resolution in Arlington, Virginia. The author of Between Eden and Armageddon and Holy War, Holy Peace, he lives in Silver Springs, Maryland.
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