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Revised with all–new material on e–mail and Internet customer service
Features ready–to–use customer service surveys and questionnaires
In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need good customer service. Now revised with new coverage of e–mail and Internet issues, new examples, new solutions, and more, this guide is your key to quality service and success in the new millennium.
Discover how to: Understand key customer service concepts Plan and implement a customer service strategy Foster good face–to–face and telephone service Improve e–mail and Internet communication Deal effectively with angry or abusive customers
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Book Description Condition: New. Book is in NEW condition. Seller Inventory # 1568843917-2-1
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