Describes how quality companies work, tells how to measure quality programs, and offers tips on working more effectively with customers
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An updated guidebook, designed to take the mystery out of TQM. It presents a comprehensive picture of how important total quality management is to your success. It contains practical tools, checklists, self-tests, guidelines and case studies designed to make every manager's or business owner's job easier, and his or her company more successful.
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Paperback. Condition: Good. The front cover has a slight curl. The inside cover page has a bit of a ripple. The text flows cleanly and clearly from beginning to end. Just a bit of shelf wear to the covers. Seller Inventory # PTEXT4080900053
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