Call Center Management (Customer Access Management) - Softcover

Jon Anton (author)

9781557531124: Call Center Management (Customer Access Management)

Softcover

ISBN 10: 1557531129 ISBN 13: 9781557531124

Publisher: Purdue University Press, 2007

View all copies of this ISBN edition:

HARD TO FIND

"synopsis" may belong to another edition of this title.

About the Author:

Jon Anton specializes in enhancing customer service strategy through inbound call centers and teleweb centers using the latest telecommunications and computer technology. He has assisted over 400 companies in improving their customer service strategy/delivery by the design and implementation of inbound and outbound call centers. Dr. Anton is the author of 48 papers and 5 books on customer service and call center methods; and in 1996, Call Center Magazine selecting him as an Original Pioneer of the emerging call center industry.

Synopsis:

The primary purpose of this book is to provide professional callcenter managers with a methodology for "managing their callcenter by the numbers."

"About this title" may belong to another edition of this title.