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Dealing With Difficult People In A Week: How To Deal With Difficult People In Seven Simple Steps - Softcover
Synopsis
The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.
The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for? Let this book put you on the fast track to success!
"synopsis" may belong to another edition of this title.
Book Description
Learn in a week, what the experts learn in a lifetime.
From the Back Cover
Dealing with difficult people just got easier
You are just seven steps away from learning to handle difficult people. Imagine knowing what makes people behave in a difficult way and being able to moderate their behaviour. Now you can.
Dealing With Difficult People In A Week is a simple and straightforward guide to handling all sorts of people and behaviours, giving you everything you really need to know in just seven short chapters. From understanding behaviours, to managing conflict, you'll discover how to reduce your stress levels and operate more effectively even around difficult people. You'll also find tips to help you put it all into action.
The fastest way to get the job you want
Whether you choose to read it in a week or in a single sitting, Dealing With Difficult People In A Week is your fastest route to success:
- Sunday: Understanding yourself
- Monday: Different styles of behaviour
- Tuesday: Coping with different problem people
- Wednesday: Managing conflict situations
- Thursday: Basic communication skills and body language
- Friday: How to say no and deal with difficult clients
- Saturday: You're in control now
Learn in a week, remember for a lifetime
"About this title" may belong to another edition of this title.
- PublisherTeach Yourself
- Publication date2016
- ISBN 10 1473607787
- ISBN 13 9781473607781
- BindingPaperback
- Number of pages128
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