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Accounts, Excuses, and Apologies, Third Edition (Paperback)

William L. Benoit

Published by State University of New York Press, Albany, NY, 2024

ISBN 10: 1438496060 ISBN 13: 9781438496061

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Paperback. Condition: new. Paperback. In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. Accounts, Excuses, and Apologies describes the image-repair strategies that may be used to help defuse these threats.The Third Edition of this classic book builds on theories for rehabilitating a damaged reputation by adding two new forms of denial: straw denial (appearing to deny an accusation by sidestepping it) and deflecting attention (trying to get the audience to focus on something other than the accusations against you). Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). The books case studies include current instances of reputation repair, including Vladimir Putin on Ukraine and President Joe Biden on Afghanistan; Southwest Airlines on flight cancellations; Kobe Bryant on accusations of rape; and Donald Trump on the January 6 hearings. Proposes a theory and case studies on repairing a damaged or threatened image or reputation. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781438496061

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Accounts, Excuses, and Apologies: Image Repair Theory Extended

Benoit, William L.

Published by State Univ of New York Pr, 2024

ISBN 10: 1438496060 ISBN 13: 9781438496061

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Condition: Good. Good condition. This is the average used book, that has all pages or leaves present, but may include writing. Book may be ex-library with stamps and stickers. 0.5. Seller Inventory # 353-1438496060-gdd

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