Items related to Customer Service Skills for Success ISE
- PublisherMcGraw Hill
- Publication date2022
- ISBN 10 1265037531
- ISBN 13 9781265037536
- BindingPaperback
- Number of pages992
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Customer Service Skills for Success ISE (Paperback)
Published by
McGraw-Hill Education, OH
(2022)
ISBN 10: 1265037531
ISBN 13: 9781265037536
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Book Description Paperback. Condition: new. Paperback. Lucas top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations.Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and Chipotle. Students will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what theyve learned to real-world scenarios featuring companies such as Zappos, Ben & Jerrys, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781265037536
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International Edition
ISE Customer Service Skills for Success
Published by
McGraw Hill
(2022)
ISBN 10: 1265037531
ISBN 13: 9781265037536
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Book Description Condition: Brand New. New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Seller Inventory # ABEOCT23-358598
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Customer Service
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McGraw-Hill Education 2022-04-20, New York
(2022)
ISBN 10: 1265037531
ISBN 13: 9781265037536
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ISE Customer Service Skills for Success
Published by
McGraw Hill
(2022)
ISBN 10: 1265037531
ISBN 13: 9781265037536
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Softcover
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ISE Customer Service Skills for Success
Published by
McGraw Hill
(2022)
ISBN 10: 1265037531
ISBN 13: 9781265037536
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Softcover
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ISE Customer Service Skills for Success
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(2022)
ISBN 10: 1265037531
ISBN 13: 9781265037536
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Customer Service Skills for Success ISE
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McGraw-Hill Education
(2022)
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ISBN 13: 9781265037536
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ISE Customer Service Skills for Success
Published by
McGraw Hill
(2022)
ISBN 10: 1265037531
ISBN 13: 9781265037536
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Paperback
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Book Description Paperback. Condition: Brand New. 8th edition. 496 pages. 10.94x10.16x0.91 inches. In Stock. Seller Inventory # __1265037531
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Customer Service Skills for Success ISE (Paperback)
Published by
McGraw-Hill Education, OH
(2022)
ISBN 10: 1265037531
ISBN 13: 9781265037536
New
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: new. Paperback. Lucas top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations.Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and Chipotle. Students will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what theyve learned to real-world scenarios featuring companies such as Zappos, Ben & Jerrys, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9781265037536
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Customer Service Skills for Success ISE (Paperback)
Published by
McGraw-Hill Education, OH
(2022)
ISBN 10: 1265037531
ISBN 13: 9781265037536
New
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: new. Paperback. Lucas top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations.Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and Chipotle. Students will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what theyve learned to real-world scenarios featuring companies such as Zappos, Ben & Jerrys, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Seller Inventory # 9781265037536
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