Customer Experience Strategy-Paperback - Softcover

Arussy, Lior

Softcover

ISBN 10: 098266480X ISBN 13: 9780982664803

Publisher: Strativity Group, Inc., 2010

Synopsis

Title: Customer Experience Strategy-Paperback <>Binding: Paperback <>Author: LiorArussy <>Publisher: StrativityGroup,Inc.

About this title

About the Author:

Lior Arussy is the founder and President of Strativity Group, Inc. (StativityGroup.com), which works with both Global 2000 companies as well as emerging businesses around the world. Prior to establishing Strativity Group, Arussy held executive positions at NICE Systems and Hewlett-Packard as well as various start-up companies. He is the author of several publications, including The Experience!: How to Wow Your Customers and Create a Passionate Workplace, as well as more than fifty articles in such international publications as Harvard Business Review. Arussy's syndicated column "Focus: Customer" reaches more than 350,000 readers worldwide every month. He also has a bimonthly column for CRM magazine, is the winner of the CRM Influential Leader 2003 award, and is the author of the course "Developing and Executing Customer-centric Strategy" (American Management Association).

About this edition

• Publisher: Strativity Group, Inc.
• Publication date: 2010
• ISBN 10: 098266480X
• ISBN 13: 9780982664803
• Binding: Paperback
• Number of pages: 350