Communication Gaps and How to Close Them - Softcover

Karten, Naomi

Softcover

ISBN 10: 0932633536 ISBN 13: 9780932633538

Publisher: Dorset House Publishing Co Inc.,U.S., 2002

Synopsis

The success of systems or software development depends on effective communication. But have you ever had trouble articulating a complex concept? Have you ever doubted that someone truly understood you - or that you completely received someone's message?

Managers and technical professionals have to communicate effectively in order to understand client requirements, build work-related relationships, meet market demands, and survive time pressures. So often, though, communication breaks down, and nothing gets done (or done well, at least).

Thankfully, Naomi Karten - author of Managing Expectations - is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos to misinterpretations between providers and customers.

Drawing on a variety of recognizable experiences and on useful models for understanding personalities, such as the Myers-Briggs Type Indicator and the teachings of family therapist Virginia Satir, Karten provides a series of powerful tools and concepts for resolving communication problems - as well as methods for preventing them in the first place.

Inadequate communications include misunderstood or missed messages, contradictory or mixed messages, and messages that are intentionally sabotaged. As the author notes, these miscommunications "can have a damaging, puzzling, and counterproductive impact on projects and relationships." Karten helps readers identify many of the common factors that can cause communication gaps. For example,

* mistaken assumptions of understanding
* lack of follow-up
* unfixed project terminology
* emotional baggage
* personality conflicts
* mismatched communication preferences

Karten's witty, conversational tone makes this book easy to read; her real-life stories and examples make it easy to understand; and her use of hilarious cartoons by Mark Tatro brings her lessons to life.

Communication Gaps and How to Close Them is a must-read for anyone who recognizes that the way he or she communicates in professional encounters, as well as in personal ones, can be improved. With Karten's useful insights and practical techniques, this book will change not only how you communicate but also how you think about communication.

About this title

Synopsis:

Presents practical methods for handling a wide variety of professional communication conflicts ranging from one-on-one problems to complete office chaos. The four main sections address gaps in everyday interactions, in building relationships, in service situations, and in response to changes. Information is presented clearly, in a conversational st

About this edition

• Publisher: Dorset House Publishing Co Inc.,U.S.
• Publication date: 2002
• ISBN 10: 0932633536
• ISBN 13: 9780932633538
• Binding: Paperback
• Number of pages: 362