Managing Quality In America's Most Admired Companies - Hardcover

Jay W. Spechler

Hardcover

ISBN 10: 0898061180 ISBN 13: 9780898061185

Publisher: Berrett-Koehler, 1993

Synopsis

Copublished with Industrial Engineering and Management Press
What are america's leading companies doing to excel in quality? This new book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldrige National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations.
The case studies focus on how the Baldrige Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management-from values and philosophies to actual implementation, training, measurement, and employee involvement. They include many practical examples to illustrate successful strategies, programs, and action steps.
In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.

About this title

Synopsis:

What are America's leading companies doing to excel in quality? This book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldridge National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. Included are case studies from: Xerox; Federal Express; Westinghouse; Whirlpool; Hyatt Hotels and Resorts; Marriott; New York Life; Cadillac Motor Car; 3M; Knight-Ridder; and Kmart. The case studies focus on how the Baldridge Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management - from values and philosophies to actual implementation, training, measurement and employee involvement. They include many practical examples to illustrate successful strategies, programmes and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.

About the Author:

Jay W. Spechler is senior examiner for the Baldrige National Quality Award Committee, a judge for the Sterling Quality and Productivity Award of the State of Florida, and the author of three books on quality management. He is the editor and coauthor of Managing Quality in America's Most Admired Companies.

About this edition

• Publisher: Berrett-Koehler
• Publication date: 1993
• ISBN 10: 0898061180
• ISBN 13: 9780898061185
• Binding: Hardcover
• Number of pages: 432