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When America Does it Right: Case Studies in Service Quality - Hardcover

Spechler, Jay W.

 
9780898061000: When America Does it Right: Case Studies in Service Quality
Hardcover
ISBN 10: 0898061008 ISBN 13: 9780898061000
Publisher: Industrial Engineering & Management Press,U.S., 1993
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Executives from each of 56 American corporations discuss how their companies have developed and implemented programs to assure quality service. This updated edition (first was in 1988) adds a new chapter describing the concrete conclusions that can be drawn from the case studies. Member price, $39.95. Annotation copyright Book News, Inc. Portland, Or.

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Jay W. Spechler, Ph.D., PE
Published by Inst of Industrial Engineers (1991)
ISBN 10: 0898061008 ISBN 13: 9780898061000
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