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"Tuning In" explains how accents, speech patterns, and environmental noise all affect listening ability. Readers will learn the value of paying close attention to a speaker's body language and eye movement. Maidment offers tips that can be applied to both the speaker and the listener on the two-way channel of communication.
Using 84 examples and a number of charts, the author combines lessons in listening with quotes and anecdotes from a wide range of sources. Maidment analyzes work and leisure interactions, showing how everyone can improve his relationships with spouse, friends, children, boss, and colleagues by making listening an active role.
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