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Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service - Softcover

 
9780878407057: Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service
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Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions. Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1,500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Vinzant and Crothers propose the concept of leadership as a positive and realistic framework for understanding what these public servants do and how they can successfully meet the daily challenges of their very difficult and complex jobs. They show how changing the theory and language we use to describe street-level work can encourage decisions that are responsive both to the needs of the clients being served and to the broader community's need for accountability.

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This work is a diligent one resulting in the fashioning of a tool serving as an ideal yardstick to measure a public servant's distance to perfections.

--Public Administration Review
About the Author:
Janet Coble Vinzant is a professor in the School of Public Affairs at Arizona State University. Lane Crothers is an associate professor of political science at Illinois State University.

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  • PublisherGeorgetown University Press
  • Publication date1998
  • ISBN 10 0878407057
  • ISBN 13 9780878407057
  • BindingPaperback
  • Number of pages208

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