Bureaucratic Language in Government and Business - Softcover

Shuy, Roger W.

Softcover

ISBN 10: 0878406972 ISBN 13: 9780878406975

Publisher: Georgetown University Press, 1998

Synopsis

Plunging into the verbal quagmire of official language used by bureaucrats in both government and business, distinguished linguist Roger W. Shuy develops new techniques based on linguistic principles to improve their communication with the public. Shuy presents nine case studies that reveal representative problems with bureaucratic language. He characterizes the traits of bureaucratic language candidly, though somewhat sympathetically, and he describes how linguists can provide bureaucrats with both the tools for communicating more clearly and also the authority to implement these changes. Drawing on documents cited in class action lawsuits brought against the Social Security Administration and Medicare, Shuy offers a detailed linguistic analysis of these agencies' problems with written and oral communication, and he outlines a training program he developed for government writers to solve them. Moving on to the private sector, Shuy analyzes examples of the ways that businesses such as car dealerships, real estate and insurance companies, and commercial manufacturers sometimes fail to communicate effectively. Although typically bureaucracies change their use of language only when a lawsuit threatens, Shuy argues that clarity in communication is a cost effective strategy for preventing or at least reducing litigation. "Bureaucratic Language in Government and Business" explains why bureaucratic language can be so hard to understand and what can be done about it.

About this title

About the Author:

Roger W. Shuy is Distinguished Research Professor of Linguistics, Georgetown University. One of the foremost scholars in sociolinguistics, he has also pioneered the field of forensic linguistics, the application of linguistics to criminal law. He is the author of numerous books, most recently The Language of Confession, Interrogation and Deception (Sage, 1998) and Language Crimes (Blackwell, 1993). He currently lives in Missoula, Montana.

Synopsis:

Nine case studies are used here, to illustrate common problems with bureaucratic language and - using linguistic principles - the study outlines a training programme to improve communication.

About this edition

• Publisher: Georgetown University Press
• Publication date: 1998
• ISBN 10: 0878406972
• ISBN 13: 9780878406975
• Binding: Paperback
• Number of pages: 208