The Juran Prescription: Clinical Quality Management (Jossey-Bass Health) - Hardcover

Goonan, Kathleen Jennison

Hardcover

ISBN 10: 0787900966 ISBN 13: 9780787900960

Publisher: Jossey-Bass, 1995

Synopsis

The Juran Prescription identifies the practical steps needed if clinicians are to build a quality program tailored to their individual organizations. Based on the highly effective management techniques of renowned Dr. Joseph Juran, this book outlines management strategies, techniques, and skills that are essential in transforming health care organizations. The author examines the principle at the heart of Juran's teachings-Total Quality Management-as reflected in such impressive management innovations as outcomes measurement, guidelines for practice, reengineering, and patient-focused care.

About this title

From the Back Cover:

The Juran Prescription is a comprehensive primer written for physicians, administrators, managers, and other health care personnel who play a leadership role in today's highly complex and competitive environment. The book presents illustrative examples of successful organizations--Intermountain Health Care, UniHealth America, Kaiser Permanente, the Mayo Clinic, Sun Health, Harvard Community Health Plan, Blue Cross and Blue Shield of Massachusetts--that have applied Juran's principles in managing patients, hospitals, HMOs, and managed care organizations. The book explores in detail how a health care organization can manage quality, outcomes, satisfaction, loyalty, and cost.

About the Author:

KATHLEEN JENNISON GOONAN is the medical director of policy, evaluation, and improvement for Blue Cross and Blue Shield of Massachusetts. An associate of the Juran Institute, she lectures nationally on clinical quality management.

About this edition

• Publisher: Jossey-Bass
• Publication date: 1995
• ISBN 10: 0787900966
• ISBN 13: 9780787900960
• Binding: Hardcover
• Edition number: 1
• Number of pages: 256