Items related to Dealing with Difficult People (Creating Success, 36)
Synopsis
Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.
By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
The creating success series of books...
With over one million copies sold, the hugely popular Creating Success series covers a wide variety of topics and is written by an expert team of internationally best-selling authors and business experts. This indispensable business skills collection is packed with new features, practical content and inspiring guidance for readers across all stages of their careers.
"synopsis" may belong to another edition of this title.
Book Description
Offers practical tools and advice to adequately manage difficult and awkward interactions with people that can't be ignored, ensuring the reader keeps their cool and remains the better person at home and at work
Is written by the highly respected speaker and broadcaster Roy Lilley and has sold over 50,000 copies over the past editions
Includes example scripts and rebuttals to ensure the reader's never stuck for what to say, as well as quick-fire escapes and negotiation tools
About the Author
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.
"About this title" may belong to another edition of this title.
- PublisherKogan Page
- Publication date2016
- ISBN 10 0749475595
- ISBN 13 9780749475598
- BindingPaperback
- Edition number3
- Number of pages160
Buy New
Learn more about this copy
£ 50.60
Shipping:
£ 3.22
Within U.S.A.
Top Search Results from the AbeBooks Marketplace
Stock Image
Dealing with Difficult People (Creating Success, 36)
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: USED_VERYGOOD. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR008066351
Quantity: 3 available
Seller Image
Dealing with Difficult People (Creating Success, 36)
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
Condition: UNSPECIFIED. Most items will be dispatched the same or the next working day. Seller Inventory # wbs7191505629
Quantity: 1 available
Seller Image
Dealing with Difficult People (Creating Success, 36)
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
Condition: UNSPECIFIED. Most items will be dispatched the same or the next working day. Seller Inventory # wbs2797716476
Quantity: 1 available
Stock Image
Dealing with Difficult People (Creating Success)
Seller: Irish Booksellers, Portland, ME, U.S.A.
Seller rating 5 out of 5 stars
Condition: USED_GOOD. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book. Seller Inventory # 0749475595-R
Quantity: 1 available
Stock Image
Dealing with Difficult People (Creating Success, 36)
Seller: Stephen White Books, Bradford, United Kingdom
Seller rating 5 out of 5 stars
paperback. Condition: USED_GOOD. Ex-library book, usual marking. Clean copy in good condition. Quick dispatch from UK seller. Seller Inventory # mon0000420529
Quantity: 1 available
Stock Image
Dealing with Difficult People (Creating Success)
Seller: GoldBooks, Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: USED_VERYGOOD. Very Good Copy. Customer Service Guaranteed. Seller Inventory # think_very_0749475595
Quantity: 1 available
Stock Image
Dealing with Difficult People (Creating Success)
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Seller rating 5 out of 5 stars
Condition: USED_VERYGOOD. Gently used book with ongoing seller support until you're fully satisfied with your purchase. Seller Inventory # oldport0749475595
Quantity: 1 available
Stock Image
Dealing with Difficult People (Creating Success)
Seller: Front Cover Books, Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Condition: NEW. Seller Inventory # FrontCover0749475595
Quantity: 1 available
Stock Image
Dealing with Difficult People (Creating Success)
Seller: Wizard Books, Long Beach, CA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: NEW. New. Seller Inventory # Wizard0749475595
Quantity: 1 available
Stock Image
Dealing with Difficult People (Creating Success)
Seller: Big Bill's Books, Wimberley, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: NEW. Brand New Copy. Seller Inventory # BBB_new0749475595
Quantity: 1 available