Focused Quality: Managing for Results - Hardcover

Murphy, Paul; Brelin, Harvey K.; Jennings, Lyell P.; Davenport, Kim

Hardcover

ISBN 10: 0749417021 ISBN 13: 9780749417024

Publisher: Kogan Page Ltd, 1995

Synopsis

Exploring how total quality management (TQM) initiatives can be used to enhance the success of any organization, this study describes how to target areas for improvement. It uses case studies to explain the use of diagnostic methods and the manner in which progress can be charted.

About this title

Review:

"This is definitely a book you should readthat is if you want to get bottom-line results." C. Jack Grayson, Chairman, American Productivity & Quality Center "This book was written because we have seen a growing-in fact, an alarming number of organizations going down the path to total quality management, only to falter, fail, or worse, start drifting and blame TQM. In the process we've seen some organizations that have been very successful with TQM and benchmarking. We've seen bottom-line results. And we've seen smiling CEO's and workers. Something is wrong, terribly wrong... Upper management either is or is not involved. When upper management doesn't drive the TQM effort, the results are disappointing at best. That's why I encouraged the authors of this book to write it. They have created a philosophy and concrete methodology for producing results from TQM. And the best way to get quality results is to read this book" C. Jack Grayson (FOLLOWING REVIEW ADDED 7/22/98) ..."an excellent resource and a very easy read... The parts that are especially good relate to the empowerment of employees and the new role of middle-level managers in supporting (focused quality management)." -Canadian Public Administration

From the Author:

When Quality isn't working!!!
This was written to help managers focus their improvement efforts on the things that make a difference. It works! pmurph1@sunline.net

About this edition

• Publisher: Kogan Page Ltd
• Publication date: 1995
• ISBN 10: 0749417021
• ISBN 13: 9780749417024
• Binding: Hardcover
• Number of pages: 250