The One Minute Apology: A Powerful Way to Make Things Better - Hardcover

Blanchard, Kenneth H.; McBride, Margret

Hardcover

ISBN 10: 0688169813 ISBN 13: 9780688169817

Publisher: William Morrow & Co, 2003

Synopsis

With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.

Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.

Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.

About this title

Review:

"An invaluable resource for anyone who needs to say they're sorry."--Robert J. Nugent, Chariman and CEO, Jack in the Box, Inc.

"A testimony to the powers of repentance and forgiveness and how they improve relationships, your business and your home."--Cal Thomas, Syndicated Columnist

"This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong."--Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen, authors of Fish!, Fish! Tales and Fish! Sticks

"A shark-proof strategy for making everyone's life better."--Harvey Mackey, author of Swim with the Sharks Without Being Eaten Alive

"Read The One Minute Apology and discover a secret power that will makes things better for you."--Deepak Chopra

A shark-proof strategy for making everyone s life better. --Harvey Mackey, author of Swim with the Sharks Without Being Eaten Alive"

Read The One Minute Apology and discover a secret power that will makes things better for you. --Deepak Chopra"

This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong. --Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen, authors of Fish!, Fish! Tales and Fish! Sticks"

An invaluable resource for anyone who needs to say they re sorry. --Robert J. Nugent, Chariman and CEO, Jack in the Box, Inc."

A testimony to the powers of repentance and forgiveness and how they improve relationships, your business and your home. --Cal Thomas, Syndicated Columnist"

About the Author:

Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies(r), a leading international training and consulting firm.

Margret McBride is a leader in the field of business publishing. She founded the Margret McBride Literary Agency in 1980 and has worked with authors whose books have appeared on the New York Times, BusinessWeek and Wall Street Journal bestseller lists.

About this edition

• Publisher: William Morrow & Co
• Publication date: 2003
• ISBN 10: 0688169813
• ISBN 13: 9780688169817
• Binding: Hardcover