An expert in corporate communication shows readers how to make the most of their conversations by communicating clearly and forcefully, offering helpful advice on how to overcome barriers to meaningful conversation, confront tough issues, inspire followers, and leverage new skills for frictionless debate. 100,000 first printing.
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[Susan Scott is] the master teacher of positive change through powerful communication (Peter Neill, Executive Director, AT&T Wireless)
The master teacher of positive change through powerful communication, Susan Scott, wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across
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