Items related to Making Metrics Work
Synopsis
Achieving ISO/IEC 20000 Gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. This book describes the types, the design, target audiences and documentation of metrics used in the service reporting process. Full description
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Synopsis
Offering a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements, this book explains the requirements of BS 15000 for service reports, so that the right kind of information is provided at the right time to the right people, meeting the requirements of BS 15000.
"About this title" may belong to another edition of this title.
- PublisherThe Stationery Office
- Publication date2006
- ISBN 10 0580446360
- ISBN 13 9780580446368
- BindingPaperback
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