Items related to Winning with Quality: The FPL Story
Synopsis
Preface Chapter 1. : Getting Started Chapter 2. : The Vision Chapter 3. : Top Management Commitment Chapter 4. : The Voice of the Customer Chapter 5. : Policy Management ; Doing the Right Thing Chapter 6. : Quality Improvement Teams : Respect for People Chapter 7. : Quality in Daily Work : Doing Things Right Chapter 8. : Bright Ideas Chapter 9. : Vendor Quality Chapter 10. : Education and Training Chapter 11. : Results Chapter 12. : Recognition Chapter 13. : The Deming Prize Preparation, Part 1 Chapter 14. : The Deming Prize Preparation, Part II Chapter 15. :What Else Can Go Wrong ? Chapter 16. :The Exam Chapter 17. :The Deming Prize Award Chapter 18. :The Malcolm Baldrige National Quality Award : A Brief Legislative History Chapter 19. :The Future Appendix Recommended Readings Index
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- PublisherQuality Resources
- Publication date1991
- ISBN 10 0527916463
- ISBN 13 9780527916466
- BindingHardcover
- Number of pages232
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Winning with Quality : The FPL Story
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Productivity Press, 1991
ISBN 10: 0527916463
ISBN 13: 9780527916466
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Winning with Quality : The FPL Story
Published by
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ISBN 10: 0527916463
ISBN 13: 9780527916466
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Winning with Quality : The FPL Story
Published by
Productivity Press, 1991
ISBN 10: 0527916463
ISBN 13: 9780527916466
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