Baldrige User′s Guide: Organization Diagnosis, Design, and Transformation - Softcover

Latham, John; Vinyard, John

9780470523742: Baldrige User′s Guide: Organization Diagnosis, Design, and Transformation

Softcover

ISBN 10: 0470523743 ISBN 13: 9780470523742

Publisher: John Wiley & Sons, 2009

Whether diagnosing the existing organization, designing or redesigning systems or leading the transformation, this practical guide has the tools and advice that readers will need to build a high performing organization. The second edition delves into the latest advances in the Baldrige process, which helps drive organizations to be more competitive and achieve performance excellence. Authors Latham and Vinyard strike a balance between theoretical and practical approaches, emphasizing the impact of the leader's role in determining healthy directions for a changing organization.

"synopsis" may belong to another edition of this title.

From the Back Cover:

"For us at SSM Health Care, Baldrige has provided three essential things: a focus, a framework, and discipline. We now focus on the things that matter most to our patients. We look at our organization through the broad framework of Baldrige. And we have the discipline to stop doing things just because we′ve always done them. This book will be an enormous help to organizations that re truly interested in improving the work they do. It is an outstanding resource for any organization that is pursuing performance excellence." – Sister Mary Jean Ryan, FSM, President/CEO SSM Health Care

"The Baldrige Users Guide provides helpful information for diagnosing and improving organization regardless of your level of experience with the criteria. Whether you are just starting out or are a seasoned leader or practitioner this book provides explanations, methods, and real–life examples to help you make improvements that will move your organization towards world class performance levels." – Debbie Collard, Director, Program Management and Business Excellence Boeing IDS

"Quality New Mexico endorses the Baldrige User′s Guide. Through their book John Vineyard and John Latham have made the Baldrirge criteria understandable to teh novice. Quality New Mexico has used it as a reference in its development of workshops and materials." – Julia Gabaldon, President/CEO Quality New Mexico

"This book gives leaders a systematic tool to design their approach to performance excellence. It gives a visual step–by–step understanding of the relationships within one of the most successful business models of our time." – David Branch, Chairman/President Branch–Smith Printing, 2002 Baldrige Winner

"Organizational Diagnosis, Design, and Transformation applies a process approach toward understanding the application of Baldrige criteria on any type and size organization in a non–threatening manner. The use of examples and worksheets throughout makes this a practical tool and brings the criteria to life. Mr. Vinyard and Dr. Latham are leaders who have written a hands–on text for leaders." – Steven Hoisington, Vice President, Quality and Reliability, Electro–Motive Diesels, Inc.

"I would have very much appreciated this book during our Baldrige journey. I encourage you to use it to accelerate your journey. You will find it incredibly rewarding! – David Spong, President, Boeing Aerospace Support (retired)

About the Author:

John Latham, PhD is the Director of the Monfort Institute and a Monfort Executive Professor of Management, Monfort College of Business at the University of Northern Colorado. he is also a managing partner and co–founder of Genitect, LLC an organization diagnosis, design, and transformation firm with offices in Atlanta and Colorado Springs. An International management consultant and organization architect he specializes in the assessment and redesign of business systems to achieve sustainable results for multiple stakeholders. Some of his clients have included Boeing, British Airways, Kawasaki, Lockheed Martin, Motorola, Pro–Tec Coating Company, Ritz Carlton Hotel Company, and TATA Sons Ltd. (India). John has served on the Malcolm Baldrige National Quality Award Board of Examiners for nine years from 1996–2005. As a senior examiner and leader for the program he led the evaluations of some of the nation′s highest performing companies including leading site visits in 2000 and 2001.

John Vinyard is a Managing Partner and Co–Founder of GENITECT, LLC an organization diagnosis, design, and transformation firm with offices in Atlanta and Colorado Springs. He specializes in working with leadership teams to help transform their organizations. John has worked with 5 Baldrige recipients throughout their journey, and has helped them use the Baldrige Model to significantly impact their bottom–line results. Some of John′s clients have included: Boeing Airlift & Tanker, and Corning Telecommunications Products Division. John served on the Malcolm Baldrige National Quality Award Board of Examiners for six years from 1991 to 1996. Since that time he has helped the Baldrige Program as an Alumni Examiner, (Headed the Alumni Examiner Program), head of case study writing teams, and has facilitated examiner training.

"About this title" may belong to another edition of this title.