People as Care Catalysts: From Being Patient to Becoming Healthy - Hardcover

Niklas Arvidsson

Hardcover

ISBN 10: 0470017783 ISBN 13: 9780470017784

Publisher: John Wiley & Sons, 2006

Synopsis

The healthcare sector is undergoing strong expansion worldwide, as the focus changes from 'treating illness' to 'promoting wellness' and those able and willing to pay for their health make up for the shortcomings of national systems. How things evolve will depend on whether the national systems reinvent themselves around a new model of customer value, or fail to change and become obsolete. Global in scope and insightful in its conclusions, "People as Care Catalysts" sets out an agenda for how things could develop in the new 'healthcare economy'.

About this title

About the Author:

Richard Normann 1943-2003, Founding Partner, Normann Partners Recognised by his peers as a leading thinker in management and strategy, Richard made a unique contribution on how to rethink business, create value and sustain excellence. He published numerous books and was a sought-after advisor and speaker. Richard had an intense passion for life, cared warmly for people, and was always ready to challenge thoughts and perspectives. His work is recognized through the Richard Normann Prize. Niklas Arvidsson, Researcher, National Institute of Working Life, Sweden Niklas's research focuses on futurizing, project-based organizations, strategy and knowledge management. He has taught in business schools for over a decade and published several articles. Niklas has many years of experience as a senior consultant and a former colleague of Richard Normann in Service Management Group and NormannPartners. His co-authored article on problems in identifying competent knowledge holders in multinationals is published in Management Science.

From the Back Cover:

The health care sector is undergoing strong expansion worldwide, as those willing to pay for their health make up for the shortcomings of their national systems. How this landscape evolves will be shaped by how the public systems respond. If they seize the opportunity to reframe themselves and create a strong inner dynamic, then the bulk of the new market that opens up will be for complementary solutions. If they do not, then the alternative solutions will eventually render the public systems obsolete.

This area is far too complex for anyone to design a system top-down or apply outdated ideas of management by control. The old models must be reinterpreted to put customer value creation at the core. International in scope and insightful in its conclusions, People as Care Catalysts marks the cornerstones of this reinterpretation against the backdrop of a fundamental shift in how value, including welfare, is created in an post-industrial era.

About this edition

• Publisher: John Wiley & Sons
• Publication date: 2006
• ISBN 10: 0470017783
• ISBN 13: 9780470017784
• Binding: Hardcover
• Number of pages: 244
• Editor: Richard Normann, Arvidsson Niklas