Smart Companies, Smart Tools: Transforming Business Processes into Business Assets - Hardcover

Koulopoulos, T.M.

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9780442024963: Smart Companies, Smart Tools: Transforming Business Processes into Business Assets

Hardcover

ISBN 10: 0442024967 ISBN 13: 9780442024963

Publisher: Van Nostrand Reinhold, 1997

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Smart Companies, Smart Tools Transforming Business Processes into Business Assets Thomas M. Koulopoulos Smart companies innovative firms in which the nurturing of the unique contributions of each individual employee is leading to unprecedented success. Smart tools technologies, models, and systems these companies use to create a liberating work environment, to facilitate round–the–clock communication, to continually measure success and efficiency, and to get the most out of their technological investment. Smart Companies, Smart Tools the book that shows you how to make these innovations a part of your company. Expert consultant Thomas Koulopoulos takes you behind the scenes at smart firms of all sizes. You ll see how their focus on "workflow" tools for planning and implementing information–based tasks and services fosters an efficient, empowering cohesion between traditional and nontraditional staff, yielding profit–raising, cost–cutting, employee–inspiring results. In an era of virtual organizations, globalization, free–agent employees, and downsizing, you either get smart or you get left behind. Here s how to make sure your firm keeps pace.

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About the Author:

About the Author Thomas Koulopoulos is founder and President of Delphi Consulting Group, Boston, Massachusetts. He is recognized as a leading authority on workflow and technologies for business process redesign, and was named one of the top six consultants in the information industry by Information Week. His strategic consulting and training clients include Mobil, Chase Manhattan, the New York Stock Exchange, Wang, Apple, IBM, and AT&T. Cohost and program consultant for World Business Review and a member of the COMDEX Board of Advisors, he is one of the industry s most sought–after speakers. Koulopoulos other books include Electronic Document Management Systems: A Portable Consultant, The Workflow Imperative, and the upcoming Corporate Instinct.

Synopsis:

Examines the relationship between business process and business assets, which, if used correctly, can provide quantum competitive opportunity for organizations. This manager's guide lays out the benefits of using workflow as a competitive advantage by providing examples of effective workflow in service, manufacturing, and retail businesses. In the virtual workplace, workflow becomes the fundamental differentiator and competitive weapon. The guide shows how to implement new processes and strategically use workflow to provide faster delivery of products and services, while improving quality, minimizing errors and reducing costs.

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